Unable to start remote server

[PPNSteve]

I try to restart or start a remote server and get this message:

Sorry, this account is not allowed to start game servers,
 please contact your hosting provider for more information.

What is going on here?

I'm also the provider.. and as far as I can tell cPGS is set up correctly.. (was working before)

[darren]

Check in WHM for that user/game/server install # on the "manage game" page that it is set to allow that install to be used. If it is, please put in a ticket for me to take a look.

[PPNSteve]

yes its set correctly..

cPGS Configuration
Modified ppnstudi_cod4_2_allowed from 1 -> 1
Modified ppnstudi_cod4_2_append from ->
Modified ppnstudi_cod4_2_maxclients from 40 -> 40
Modified ppnstudi_cod4_2_remuser from pubcod4 -> pubcod4
Modified ppnstudi_cod4_2_srvfile from cod4 -> cod4
Disabled Unique Command Line

Your changes have been saved.

ticket entered.. #624657

wonder what's changed to make it do this.. we made no overt changes to the gs setup.

hopefully you can help us figure this out.