cpsupport problem...

[alexbn]

I recently installed cpsupport and I get a failed cron error message:

Can't locate ../config.cgi in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib64/perl5/site_perl/5.8.7/x86_64-linux-thread-multi /usr/lib64/perl5/site_perl/5.8.6/x86_64-linux-thread-multi /usr/lib64/perl5/site_perl/5.8.5/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib64/perl5/vendor_perl/5.8.7/x86_64-linux-thread-multi /usr/lib64/perl5/vendor_perl/5.8.6/x86_64-linux-thread-multi /usr/lib64/perl5/vendor_perl/5.8.5/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /home/xxx/public_html/cpsupport/bin/waitnotice line 7.
BEGIN failed--compilation aborted at /home/xxx/public_html/cpsupport/bin/waitnotice line 7.

Any idea about this issue?

[fahed]

Hi,

Try /scripts/checkperlmodules

[alexbn]

The result of this script is:

...CUT...Tested 103, 103 ok, 0 failed.

[alexbn]

I've solved the issue making the /home/xxx/public_html/cpsupport/bin/waitnotice directory the current directory. The command in cron is now:

cd /home/xxx/public_html/cpsupport/bin/ ; /home/xxx/public_html/cpsupport/bin/waitnotice

Since the command was inserted by cpanel seems strange that this should change.
Any suggestion by the cpanel staff?

[andyogsc]

tried this and it did not work for me. cPSupport is useless without the use of Pipeing

[fedewnp]

Dear PPNSteve

To fix this problem you have to modify the /cpsupport/bin/waitnotice file, at line 7:

BEGIN { require("../config.cgi"); }

Yo have to replace with:

BEGIN { require("FULL_PATH_TO/config.cgi"); }

So then for example, would be

BEGIN { require("/home/USER/public_html/cpsupport/config.cgi"); }

Replace "USER" to your cpanel user domain, and of course the path to this file.

Regards from Argentina!
FEDERICO ALVAREZ
www.wnpower.com