For those running MailScanner - Important Information

[cpanelnick]

Your script does not work for those of us using the REAL MAILSCANNER from the MailScanner website. The simple solution is just to turn off split directories in exim.conf. Problem solved! Then all you have to do is write a bash script that will update the Split Directories from YES to NO evertime upcp runs. Thats all!

If you want to turn off split_spool..... just use the exim config editor and add the

split_spool_directory = no

to the top box in the advanced exim config editor, and it will be retained between versions.

http://koston.org/exim1.jpg

Sorry to see you are running that hopeless, non support mailscanner modification from Cpanels website.

Flames and trolling are not appricated.

[dgbaker]

Nick - No-one said to test every third party app nor is it expected (I don't think), but when there are basically two main 3rdparty apps that are very well known to cPanel and are used by a large majority of the cPanel community, I wouldn't think it would be that difficult to give a "heads up" to them ahead of time. Especially when you know it is something that you can almost guarantee is going to cause issues (changing directory structures for example).

You said the change was made to fix a performance problem, well in some cases that fix caused downtime because people had to spend time to figure out what exactly changed, because the change was not even mentioned in the change logs.

If the "major" 3rd parties cannot get a heads up of changes coming, then I think cPanel should at least make the effort to have the change log reflect changes properly and more accurately.

If this particular one was listed in the change log stating what was changed, (split spool directory, changed in exim.conf) than there probably would not have been as many issues and things would have been corrected faster for some things. Also if it has a line like (if having issues, changes exim.conf split_spool to NO) people could have reverted back until an issue was figured out or resolved.

Anyway that's my personal take on things, in summary, I feel cPanel needs to stop thinking like developers when doing certain things and start thinking like the average customer and ensure that the change logs reflect things in a manor that can be understood by non-developers and truely reflect what has changed.

[cpanelnick]

Nick - No-one said to test every third party app nor is it expected (I don't think), but when there are basically two main 3rdparty apps that are very well known to cPanel and are used by a large majority of the cPanel community, I wouldn't think it would be that difficult to give a "heads up" to them ahead of time. Especially when you know it is something that you can almost guarantee is going to cause issues (changing directory structures for example).

You said the change was made to fix a performance problem, well in some cases that fix caused downtime because people had to spend time to figure out what exactly changed, because the change was not even mentioned in the change logs.

If the "major" 3rd parties cannot get a heads up of changes coming, then I think cPanel should at least make the effort to have the change log reflect changes properly and more accurately.

If this particular one was listed in the change log stating what was changed, (split spool directory, changed in exim.conf) than there probably would not have been as many issues and things would have been corrected faster for some things. Also if it has a line like (if having issues, changes exim.conf split_spool to NO) people could have reverted back until an issue was figured out or resolved.

Anyway that's my personal take on things, in summary, I feel cPanel needs to stop thinking like developers when doing certain things and start thinking like the average customer and ensure that the change logs reflect things in a manor that can be understood by non-developers and truely reflect what has changed.

Likewise, we are in need a of a developer to work with third parties to make sure things continue to work. http://www.cpanel.net/jobs/ .. something we have been hiring for (for a while now)

[dgbaker]

Too bad I'm in the wrong Country...

Correction for your url http://www.cpanel.net/jobs.html

[chirpy]

Wrong country here too Now, if you allowed remote working...

Nick, I'm not that upset about the split directories - it's a good move, but would have been nice to have some forewarning.

I'm more upset about the fact that cPanel Pro hasn't been fixed for so long, despite having a bugzilla entry for it open and cPanelBilly asking about it and being told:

http://bugzilla.cpanel.net/show_bug.cgi?id=1336
http://bugzilla.cpanel.net/show_bug.cgi?id=1338

Hope someone can get to them soon so we don't have to run a postupcp job everytime.

[cpanelnick]

Wrong country here too Now, if you allowed remote working...

Nick, I'm not that upset about the split directories - it's a good move, but would have been nice to have some forewarning.

I'm more upset about the fact that cPanel Pro hasn't been fixed for so long, despite having a bugzilla entry for it open and cPanelBilly asking about it and being told:

http://bugzilla.cpanel.net/show_bug.cgi?id=1336
http://bugzilla.cpanel.net/show_bug.cgi?id=1338

Hope someone can get to them soon so we don't have to run a postupcp job everytime.

I just took care of those for you.

[chirpy]

Nick, thank you very much indeed, it'll make my life much easier

[chirpy]

I did have to modify mscheck.txt, though. I suspect you copied code from the installer. I had to change two lines to get it to modify an existing MailScanner.conf file properly.

Hi FWC,

I completely missed your very kind post after I saw red thanks to a certain troll. You were completely correct in your suspicions and corrections The script is now in order. Thanks for your kind comments

[dgbaker]

That means we should grab the copy I presume?

[FWC]

Hi FWC,

I completely missed your very kind post after I saw red thanks to a certain troll. You were completely correct in your suspicions and corrections The script is now in order. Thanks for your kind comments

I was sitting there that night figuring out what went wrong and manually going through all the steps to get that one server back up and running right. The whole time I was thinking, "It's the middle of the night in the UK. I know Chirpy will have a fix it script by the time I get up tomorrow morning". Sure enough.

That troll was totally unnecessary. What is that guy's problem? Your implemenation is real MailScanner. So what if some directory names are changed?

[FWC]

That means we should grab the copy I presume?

If you use his current mscheck script and set up postupcp like he suggests it all works perfectly.

[adad]

Chirpy,

you almost saved my life. I really hate cPanel. I curse the f***ing moment I chose it for my server...

Your scripts rule!!!

[chirpy]

I'm glad it's worked for you I wouldn't go so far with my criticism of cPanel. It has its faults and quirks, but I do believe that it's the best overall control panel for linux/bsd servers available. How you define best, is of course, subjective to each persons requirements.

[Redmumba]

Am I the only one here who finds it a bit unprofessional when something as important as the email system literally "breaks"? Is it any more lucrative when a *user* is the first one to bring it up and fix it himself? Or how about the fact that not all of us are computer gurus? I'm sure there are hundreds of confused people wondering what the heck happened, just as I was... if Toyoto made cars with broken radios, do you think they would continue making cars with the same defect?

EDIT: I've tried both methods and, for some reason, guess what's *still* not working? Oh yeah. Email.

EDIT: Okay, basically in short, my anger has resided, but that doesn't change the fact that this is not our, the consumers, problem. Now, I added "split_spool_directory = no" to the top of my exim.conf through the editor. However, furhter down the line, it has split_spool_directory = yes... does this line get deleted? I looked in /etc/exim.conf and there was no "split_spool_directory = yes", so I assume that it was deleted... am I correct in this assumption? =o

EDIT AGAIN: I have since downgraded to the latest stable, which was 9.9.8-S6, and everything works. Nevermind... it sent SOME messages, now the rest are in queue... which is an improvement.

[chirpy]

I agree that it is frustrating, but as Nick said, they don't support 3rd party apps. If you need help getting MailScanner working with the latest release of exim with split directories, feel free to PM me.