451 Email Problem

[tseabaugh]

I just set up appriver spam filtering for a customer. I have 4 other customers on this server using appriver. When the forwarding begins, the messages are rejected saying authentication is required. Authentication is NOT required for SMTP Traffic.

In WHM, I processed a "Fix mailbox permissions". All accounts on the server showed a reset, but the one in question was missing from the list! Have I lost a setting somewhere for this account and the server is not recognizing it properly?

A friend said there may be a valias problem. Any help?

[mtindor]

I just set up appriver spam filtering for a customer. I have 4 other customers on this server using appriver. When the forwarding begins, the messages are rejected saying authentication is required. Authentication is NOT required for SMTP Traffic.

In WHM, I processed a "Fix mailbox permissions". All accounts on the server showed a reset, but the one in question was missing from the list! Have I lost a setting somewhere for this account and the server is not recognizing it properly?

A friend said there may be a valias problem. Any help?

You're server doesn't believe it is the final mail exchanger.

The domain you are providing mail for (the domain whose mail is scrubbed by Appriver) should:

1. exist in /etc/localdomains
2. NOT exist in /etc/remotedomains

If you log into the /cpanel interface of the domain in questoin, then click on MX record - there is an option there that says:

Always accept mail locally even if the primary mx does not point to this server.


This option should be checkmarked.

HOWEVER - NOTE: If you have multiple MX's set up by manually editing the DNS zone file for that domain, don't bother trying to change the setting via Cpanel. Instead:

1. edit /etc/localdomains - make sure the domain exists there
2. edit /etc/remotedomains - make sure the domain does NOT exist there
3. /scripts/restartsrv_exim for good measure (although it shouldn't be needed)

Mike

[tseabaugh]

localdomains did not contain the domain. It was recently transferred from another server and apparently did not populate. Thanks for the help!

[mtindor]

localdomains did not contain the domain. It was recently transferred from another server and apparently did not populate. Thanks for the help!

You're welcome. Glad it worked for ya!

mike