Auto responders with forwarded email addresses

[cybra]

How can I stop auto replies from being sent through forwarded email accounts? For example, xxx@whatever.com forwards to yyy@whatever.com and zzz@whatever.com. zzz@whatever.com has an autoresponder on. Whoever sends an email to xxx@whatever.com gets the autoresponder from zzz@whatever.com.

How do I disable this? Sorry if this has already been posted - I searched and found very little info.

[cPanelDavidG]

Can you elaborate on your situation, specifically why removing forwarding from xxx@ to zzz@ to avoid auto-responses would be unacceptable?

[cybra]

Thanks for the quick response! We have a support email address that forwards to many people in the company - And it's our company policy to have auto responders on when we are out of the office...

I could have them all set up the account on their pc's, but I'm afraid of losing mail or problems popping up with so many people downloading the mail from that account. The forwarder is great in that I know everyone who needs a copy of the email gets it.

Of course, I'm getting the old "this worked perfectly with our old server" comments...

[cPanelDavidG]

As far as I am aware, for email forwarders and auto-responders set up in cPanel, there is no way to tell it to avoid automatically responding to email that was merely forwarded to it.

If you are using this for support, you may want to consider setting up some sort of ticketing system rather than a kludge of forwarding to multiple email addresses or having multiple users check the account via IMAP or webmail.

[cybra]

"kludge" is a good word for it

Thanks again for the quick reply!