Can't move mail in Horde - Exceeded Quota?

[LP-Tim]

It's a mail issue kind of week.

A user is trying to move a message from the Inbox to SomeFolder in Horde and is getting this error:

There was an error moving messages from "Inbox" to "SomeFolder". This is what the server said: [ALERT] You exceeded your mail quota.

The quota for the mail account is 5000MB and disk usage is showing it's at 1639MB:

mail/domain.com/theaccount 1639.11 Meg

She has a ton of folders but none of them seem huge. One folder is 339MB, cur is at 264MB, and it goes down from there.

I have tried going in and permanently deleting a bunch of messages to no avail. Spam box isn't out of control, trash is empty.

Despite not being able to move/copy messages to different folders, there is no problem receiving or sending new mail. So clearly it is has not exceeded its quota.

I guess it would also be relevant to mention that we did an mbox to maildir conversion on this server the other day.

Any suggestions?

[dgendron]

I'm looking for an answer to this problem too. I have submitted a ticket about it, but nothing useful has come back yet. Hopefully soon...

[dgendron]

I've been trying to fix it for hours now, and I finally got it to work!

I deleted all the maildirsize files and folders related to the website (they are automagically replaced with the correct info if you delete them). I think that's what fixed it, I went kind of crazy doing stuff without checking if it worked after each step so it may have been a combination of that and various /scripts/fixquotas and the other *quota* scripts. But none of the scripts worked on their own...

I hope this helps someone.

This is related to the cpanel 11 upgrade and the convert2maildir from mbox specifically that caused the issue. See my other posts for other ways to fix problems this upgrade caused...

[dparcerisa]

I have had the same issue, and I deleted a lot of times only the file "maildirsize" that is inside the folder on the account that is doing the problems, but right now I've tried to delete also a folder called ".maildirsize" inside the folder mail/ of the user account.

AND NOW AND FOR THE MOMENT... is working fine

[dparcerisa]

Forgive my last post, deleting of .maildirsize is only working for few minutes :

El comando IMAP “UID COPY” (para INBOX.Deleted Messages) ha fallado para el buzón “INBOX” con el error de servidor: You exceeded your mail quota..

[SylvrFalkon]

I am getting the same error message in Thunderbird (and Horde) as the original poster of this thread. Did anyone find a solution to this? I ran the recommended commands from another thread...

find /home/*/mail/ -name maildirsize | xargs rm -f
/scripts/generate_maildirsize --force --allaccounts

But it didn't seem to fix it, the same issue showed up right again. This has been going on for months. Basically everytime I am receiving an email that needs to be moved to a folder by a rule, or if I am moving a message manually, it gives the same message.

There was an error moving messages from "Inbox" to "SomeFolder". This is what the server said: [ALERT] You exceeded your mail quota.

This happens for only a few of my accounts, basically the ones that have large quantities of emails and folders.

Any ideas?

Thanks,

James

[SylvrFalkon]

It's been a couple more months but still having the problem mentioned above... anyone have ideas? Really, this post is just a *bump*.

Thanks,

James

[retali8]

I see this issue all the time and the only workaround I've found is just setting the quota on the mailbox to unlimited. Wish this could be worked out. Seems like it only happens with large mailboxes using IMAP.