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  1. #1
    Member
    Join Date
    Sep 2010
    Location
    Dhaka, Bangladesh
    Posts
    6

    Exclamation Can't sent and receive mail

    Hello,
    We can't sent and receive mail. Can anyone
    +------------------------------+
    Google showing the error
    +------------------------------+
    Delivery to the following recipient failed permanently:
    aziz@rmmru.org
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14).
    +------------------------------+
    squirrelmail showing the error
    +------------------------------+
    ERROR:
    Message not sent. Server replied:
    Requested action not taken: mailbox unavailable
    550 Verification failed for <aziz@rmmru.org>
    No Such User Here"
    Sender verify failed
    +------------------------------+
    Email Address Trace
    +------------------------------+
    Mail Routing Error
    Filter/Alias File
    SMTP Destination
    Local Mailbox

    Please help. Thanks in advance.

  2. #2
    Member
    Join Date
    Nov 2011
    Posts
    302
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Can't sent and receive mail

    Go through the checklist if such errors occur

    1)If email problem is for specific domain then check it's dns records, especially mx records.
    That should be pointed to your server IP.

    2)Domain entry should be added into /etc/localdomains. Remove it from /etc/remotedomains if it is already there.
    3)Please ensure that you are sending email to valid email address/addresses.
    4)If the problem is serverwide then check /etc/resolv.conf, /etc/hosts and make sure that you have added A record
    for server hostname.

    If problem still persists contact to your host.

  3. #3
    Member
    Join Date
    May 2011
    Posts
    7

    Default Re: Can't sent and receive mail

    Hello there, I'm having this problem too. I have a domain created in my WHM/cPanel with the page and the other part is in googleapps with the same name, but chost for the e-mail accounts. When I try to send a mail from the account from google to an account of my cPanel it's return to me "550-Verification failed for email@domain.com.ar".
    Can you helpme to resolve this problem??
    Thanks

  4. #4
    cPanel Staff cPanelTristan's Avatar
    Join Date
    Oct 2010
    Location
    somewhere over the rainbow
    Posts
    6,305
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Can't sent and receive mail

    If you have root SSH access to the machine, please check the files noted by storminternet, especially /etc/localdomains and /etc/remotedomains files. If the domain should be routing to your cPanel machine, then it should be in /etc/localdomains and not in /etc/remotedomains files.

    Check using this command on your machine to confirm what it shows:

    Code:
    exim -bt email@domain.com.ar
    Where email@domain.com.ar is the email address that is failing.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Forums Technical Analyst, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  5. #5
    Member
    Join Date
    May 2006
    Location
    Morocco
    Posts
    158
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Can't sent and receive mail

    the same probleme we have in our server , the out put command is

    root@server1 [~]# exim -bt xxxxx@xxxxxxxx.ma
    xxxxx@xxxxxxxx.ma
    router = virtual_user, transport = virtual_userdelivery

    we get the fallowing error

    550 550 No Such User Here" (state 14).

  6. #6
    cPanel Staff cPanelTristan's Avatar
    Join Date
    Oct 2010
    Location
    somewhere over the rainbow
    Posts
    6,305
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Can't sent and receive mail

    You would need to open up a ticket then using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one for tracking purposes. Thanks!
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Forums Technical Analyst, cPanel Tech Support

    Submit a ticket | Check an existing ticket

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