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Thread: Could not edit password file : No such file or directory

  1. #1
    Registered Member nyjimbo's Avatar
    Join Date
    Jan 2003
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    New York
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    1,123

    Default Could not edit password file : No such file or directory

    Customer just called and said he used the Cpanel interface to delete some old email accounts. When he was done he found nobody could log back into their email via any method.

    Upon trying to change any of the passwords via Cpanel control panel they get the error :

    There was a problem changing the password. Show Details

    clicking on "show details" produced:

    Could not edit password file : No such file or directory

    anyone know what might have happened?. What file(s) should I try to restore (files/folders) to get this working again ?.

    thanks.

    ps- system is running Freebsd 6.2 / cPanel Version 11.24.4-CURRENT / cPanel Build 36167
    "A dog has raised it’s hind leg on the age of nevermore !"
    -- Rolf

  2. #2
    cPanel Development cPanelKenneth's Avatar
    Join Date
    Apr 2006
    Posts
    4,272
    cPanel/WHM Access Level

    Root Administrator

    Default

    The files in question are stored at:

    /home/user/etc/example.com

    There should be at least a passwd and shadow file present in that directory. If a backup of the account exists, restore those files. Otherwise touch them. Ownership should be user:mail
    Kenneth
    Development
    cPanel, Inc.

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