E-Mail domain forwarder not working

[jo.madhan]

Hi,

I have set up a email domain forwarder from "xyz.com" to "abc.com" in cPanel.

"abc.com" is a addon domain of "sub.xyz.com." whenever i send a mail to "xyz.com" it has to be sent to "abc.com".

But when i check the log files, its sent to xyz.com only. i am unable to find the reason. Can any one sort this out, pls?

[cPanelTristan]

What does the email entry show when you use exigrep for it?

exigrep emailsender@domain.com /var/log/exim_mainlog

Where emailsender@domain.com is the email address for the account that sent the email to xyz.com that was not forwarded to abc.com

[jo.madhan]

+++ 1QWh6S-0007IU-LX has not completed +++
2011-06-15 09:19:16 1QWh6S-0007IU-LX <= root@cpanel.xyz.com U=root P=local S=618
2011-06-15 09:19:16 1QWh6S-0007IU-LX == cwhtest@gmail.com R=lookuphost defer (-1): host lookup did not complete
2011-06-15 13:32:04 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 14:32:04 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 15:21:01 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 16:21:01 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 17:21:01 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 18:21:01 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 19:21:01 1QWh6S-0007IU-LX == cwhtest@gmail.com routing defer (-51): retry time not reached

Like this its goes on for
+++ 1QWl5x-0000ek-C7 has not completed +++
+++ 1QWjrA-0006DI-0p has not completed +++
.
.
.
.
.
.+++ 1QWk9u-00075X-1v has not completed +++
2011-06-15 16:05:02 1QWk9u-00075X-1v <= root@cpanel.xyz.com U=root P=local S=726
2011-06-15 16:05:02 1QWk9u-00075X-1v User 0 set for local_delivery transport is on the never_users list
2011-06-15 16:05:02 1QWk9u-00075X-1v == root@cpanel.xyz.com R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
2011-06-15 16:21:01 1QWk9u-00075X-1v == root@cpanel.xyz.com R=localuser T=local_delivery defer (-52): Retry time not yet reached
2011-06-15 17:21:01 1QWk9u-00075X-1v User 0 set for local_delivery transport is on the never_users list
2011-06-15 17:21:01 1QWk9u-00075X-1v == root@cpanel.xyz.com R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
2011-06-15 18:21:01 1QWk9u-00075X-1v == root@cpanel.xyz.com R=localuser T=local_delivery defer (-52): Retry time not yet reached
2011-06-15 19:21:01 1QWk9u-00075X-1v == root@cpanel.xyz.com R=localuser T=local_delivery defer (-52): Retry time not yet reached


+++ 1QWjWw-0005P1-7x has not completed +++
2011-06-15 15:24:46 1QWjWw-0005P1-7x <= root@cpanel.xyz.com U=root P=local S=909
2011-06-15 15:24:46 1QWjWw-0005P1-7x == cwhtest@gmail.com R=lookuphost defer (-1): host lookup did not complete
2011-06-15 16:21:01 1QWjWw-0005P1-7x == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 17:21:01 1QWjWw-0005P1-7x == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 18:21:01 1QWjWw-0005P1-7x == cwhtest@gmail.com routing defer (-51): retry time not reached
2011-06-15 19:21:01 1QWjWw-0005P1-7x == cwhtest@gmail.com routing defer (-51): retry time not reached

what should i do?

[cPanelTristan]

This isn't exactly the situation you presented where you are forwarding to a subdomain on your main domain from another domain on the same machine. Instead this situation shows it is root user on the machine trying to send to a gmail account and that gmail account is showing that the host lookup did not complete so the email has been deferred.

Try the following:

exim -bt cwhtest@gmail.com
telnet gmail-smtp-in.l.google.com 25

[jo.madhan]

I am totally confused with all these things. Please help me. Say what are all the steps i have to do if i want to setup email domain forwarder. It would we very helpful if you start from the basics. Thank you.

[cPanelTristan]

cPanel > Forwarders > Add Forwarder area would be where you add a forwarder. There you would put the originating address (the address to forward), then you would input the destination address that will receive the forwarder. It is relatively straight forward.

Of note, you would not use "Add Domain Forwarder" to forward one email account to another email account. If you only setup a domain forwarder, this would be why it isn't working.

[jo.madhan]

Ya.. Thanks for the help!!!