Email issue

[cejimenez]

I can not connect to a specific account, it is always the same, either by outlook or webmail. Outllook ask for the pass again and again and through webmail entering the pass redirects me to the webmail login page (doesn't metter the webmail system i choose). I do have full access to the cpanel and the whm as the server is dedicated and the VPS are mounted by our self. If I restore the VPS using a backup the problem dissapear for about 24 hours but returns...always to the same account.

I read most of the threads related with this issue with no luck.

Any suggestion?

Other VPS at the server, also with whm/cpanel are running normally.

[cPanelDavidG]

Originally Posted by cejimenez

I can not connect to a specific account, it is always the same, either by outlook or webmail. Outllook ask for the pass again and again and through webmail entering the pass redirects me to the webmail login page (doesn't metter the webmail system i choose). I do have full access to the cpanel and the whm as the server is dedicated and the VPS are mounted by our self. If I restore the VPS using a backup the problem dissapear for about 24 hours but returns...always to the same account.

I read most of the threads related with this issue with no luck.

Any suggestion?

Other VPS at the server, also with whm/cpanel are running normally.

Are you using your cPanel password, root password or the mail account's password?

Also, what is the portion of the email address before the @ sign? As these forums are publicly viewable, please do not post the entire email address. Additionally, is this (the part before the @ sign) the same as the cPanel username?

[cejimenez]

Originally Posted by cPanelDavidG

Are you using your cPanel password, root password or the mail account's password?

Also, what is the portion of the email address before the @ sign? As these forums are publicly viewable, please do not post the entire email address. Additionally, is this (the part before the @ sign) the same as the cPanel username?

I have used both. The email is: cristian@..............

The username and the email are differente. Now seems that other account are also showing problems.

Cristian

[Spiral]

Originally Posted by cejimenez

If I restore the VPS using a backup the problem dissapear for about 24 hours but returns...always to the same account.

Do the logs (particularly maillog) reveal any clues as to the exact
time of day that the problem begins and is it consistent after reload?

(Thinking about the possibility of some scheduled cron or update process
doing something to mess you up possibly)

[cejimenez]

Originally Posted by Spiral

Do the logs (particularly maillog) reveal any clues as to the exact
time of day that the problem begins and is it consistent after reload?

(Thinking about the possibility of some scheduled cron or update process
doing something to mess you up possibly)

The following segment repeats again and again:

Jun 19 12:35:48 introspectiva pop3d: Connection, ip=[::ffff:127.0.0.1]
Jun 19 12:35:48 introspectiva pop3d: LOGOUT, ip=[::ffff:127.0.0.1]
Jun 19 12:35:48 introspectiva pop3d: Disconnected, ip=[::ffff:127.0.0.1]
Jun 19 12:35:48 introspectiva spamd[11835]: prefork: child states: I
Jun 19 12:35:48 introspectiva imapd: Connection, ip=[::ffff:127.0.0.1]
Jun 19 12:35:59 introspectiva imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[39620], protocol=IMAP
Jun 19 12:35:59 introspectiva imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: connection from localhost [127.0.0.1] at port 51060
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: setuid to root succeeded
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: still running as root: user not specified with -u, not found, or set to root, falling back to nobody
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: processing message <GTUBE1.1010101@example.net> for root:99
Jun 19 12:40:49 introspectiva spamd[11844]: auto-whitelist: open of auto-whitelist file failed: locker: safe_lock: cannot create tmp lockfile /.spamassassin/auto-whitelist.lock.introspectiva.cl.11844 for /.spamassassin/auto-whitelist.lock: No such file or directory
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: identified spam (1000.0/5.0) for root:99 in 0.0 seconds, 834 bytes.
Jun 19 12:40:49 introspectiva spamd[11844]: spamd: result: Y 999 - GTUBE,NO_RECEIVED,NO_RELAYS scantime=0.0,size=834,user=root,uid=99,required_sc ore=5.0,rhost=localhost,raddr=127.0.0.1,rport=5106 0,mid=<GTUBE1.1010101@example.net>,autolearn=no,sh ortcircuit=no