Results 1 to 8 of 8

Thread: Error sending emails to Gmail

  1. #1
    Registered User
    Join Date
    Jul 2012
    Location
    México, D. F., Mexico
    Posts
    1
    cPanel/WHM Access Level

    Root Administrator

    Default Error sending emails to Gmail

    Hi, from a month or so, I started noticing that some mails were delaying for hours before being delivered, after analyzing this, I realized that it was only mails sent to gmail or forwarded to gmail (as some of my customers have their emails just as a forwarding address to their gmail account). I saw a log of a mail being delayed and I have the following log where it is failing and failing and maikng my queue to run for very long and delay mails from/to other users. What can I do? Thank you in advance.


    Code:
    LOG: MAIN
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1SrfCY-0002zm-AD
    delivering 1SrfCY-0002zm-AD
    LOG: MAIN
      check_mail_permissions could not determine the sender domain [message_exim_id=1SrfCY-0002zm-AD sender_host_address=70.38.71.72 recipients_count=1]
    Connecting to gmail-smtp-in-v4v6.l.google.com [2001:4860:800a::1b]:25 ... failed: Network is unreachable
    LOG: MAIN
      gmail-smtp-in-v4v6.l.google.com [2001:4860:800a::1b] Network is unreachable
    Connecting to gmail-smtp-in-v4v6.l.google.com [173.194.76.26]:25 ... connected
    LOG: MAIN
      Remote host gmail-smtp-in-v4v6.l.google.com [173.194.76.26] closed connection in response to initial connection
    Connecting to alt1.gmail-smtp-in.l.google.com [173.194.66.26]:25 ... connected
    LOG: MAIN
      SMTP timeout while connected to alt1.gmail-smtp-in.l.google.com [173.194.66.26] after initial connection: Connection timed out
    Connecting to alt2.gmail-smtp-in.l.google.com [173.194.65.26]:25 ... connected
      SMTP<< 220 mx.google.com ESMTP l41si419651eem.51
      SMTP>> EHLO server.(edited).net
      SMTP<< 250-mx.google.com at your service, [208.116.53.56]
             250-SIZE 35882577
             250-8BITMIME
             250-STARTTLS
             250 ENHANCEDSTATUSCODES
      SMTP>> STARTTLS
      SMTP<< 220 2.0.0 Ready to start TLS
      SMTP>> EHLO server.(edited).net
      SMTP<< 250-mx.google.com at your service, [208.116.53.56]
             250-SIZE 35882577
             250-8BITMIME
             250-ENHANCEDSTATUSCODES
             250 PIPELINING
      SMTP>> MAIL FROM:<(edited)> SIZE=205821
      SMTP>> RCPT TO:<(edited)>
      SMTP>> DATA
      SMTP<< 250 2.1.0 OK l41si419651eem.51
      SMTP<< 250 2.1.5 OK l41si419651eem.51
      SMTP<< 354  Go ahead l41si419651eem.51
      SMTP>> writing message and terminating "."
      SMTP<< 250 2.0.0 OK 1342662669 l41si419651eem.51
      SMTP>> EHLO server.(edited).net
      SMTP>> QUIT
    LOG: MAIN
      => (edited) <(edited)> R=lookuphost T=remote_smtp H=alt2.gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1:RC4-SHA:128
    LOG: MAIN
      Completed

  2. #2
    Registered User
    Join Date
    Aug 2012
    Posts
    2
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Error sending emails to Gmail

    I also have same problem
    what can be the reason ?
    LOG: MAIN
    cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1T5vjh-00016N-TX
    delivering 1T5vjh-00016N-TX
    Connecting to gmail-smtp-in.l.google.com [2001:4860:b007::1b]:25 ... failed: Network is unreachable
    LOG: MAIN
    gmail-smtp-in.l.google.com [2001:4860:b007::1b] Network is unreachable
    Connecting to gmail-smtp-in.l.google.com [209.85.225.27]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    gmail-smtp-in.l.google.com [209.85.225.27] Connection timed out
    Connecting to alt1.gmail-smtp-in.l.google.com [2607:f8b0:400c:c03::1b]:25 ... failed: Network is unreachable
    LOG: MAIN
    alt1.gmail-smtp-in.l.google.com [2607:f8b0:400c:c03::1b] Network is unreachable
    Connecting to alt1.gmail-smtp-in.l.google.com [173.194.76.26]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    alt1.gmail-smtp-in.l.google.com [173.194.76.26] Connection timed out
    Connecting to alt2.gmail-smtp-in.l.google.com [173.194.73.26]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    alt2.gmail-smtp-in.l.google.com [173.194.73.26] Connection timed out
    Connecting to alt3.gmail-smtp-in.l.google.com [2607:f8b0:400c:c03::1a]:25 ... failed: Network is unreachable
    LOG: MAIN
    alt3.gmail-smtp-in.l.google.com [2607:f8b0:400c:c03::1a] Network is unreachable
    Connecting to alt4.gmail-smtp-in.l.google.com [2a00:1450:4013:c00::1a]:25 ... failed: Network is unreachable
    LOG: MAIN
    alt4.gmail-smtp-in.l.google.com [2a00:1450:4013:c00::1a] Network is unreachable
    LOG: MAIN

  3. #3
    Member
    Join Date
    Aug 2012
    Location
    Bucharest, Romania
    Posts
    7
    cPanel/WHM Access Level

    DataCenter Provider

    Default Re: Error sending emails to Gmail

    It's attempting the connection using IPv6. Have you configured it?

    In case you didn't have it configured you should disable it.

  4. #4
    Registered User
    Join Date
    Aug 2012
    Posts
    2
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Error sending emails to Gmail

    Thank for your help
    How can I disable IPv6 ?

  5. #5
    cPanel Staff cPanelTristan's Avatar
    Join Date
    Oct 2010
    Location
    somewhere over the rainbow
    Posts
    7,611
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Error sending emails to Gmail

    The issue isn't just IPv6. After it fails that connection, it then fails the next IPv4 one. You really should contact google to ask them about that issue. You might also try when the IP is failing to do a traceroute for the IP to see if you can connect to it.

    The IPs that were failing are 173.194.76.26 in both instances. I really think if both of you are having the 73.194.76.26 IP failing that you need to let google know about it.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Technical Analyst III, Forums Specialist, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  6. #6
    Registered User
    Join Date
    Dec 2008
    Posts
    2

    Default Re: Error sending emails to Gmail

    I actually started having this problem after the recent update too. Same thing in the logs and the problem is still there. Have you found a solution yet?

  7. #7
    cPanel Staff cPanelTristan's Avatar
    Join Date
    Oct 2010
    Location
    somewhere over the rainbow
    Posts
    7,611
    cPanel/WHM Access Level

    Root Administrator

    Default Re: Error sending emails to Gmail

    Does contacting google work?
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Technical Analyst III, Forums Specialist, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  8. #8
    Registered User
    Join Date
    Dec 2008
    Posts
    2

    Default Re: Error sending emails to Gmail

    Quote Originally Posted by cPanelTristan View Post
    Does contacting google work?
    It's not a Google issue, I'm able to contact the IP's listed in my logs outside of the WHM/CPanel Server. Firewall isn't the problem either I disabled it temporarily to see if maybe that was the problem.

Similar Threads

  1. Email issue after upgrade, Cannot send emails to yahoo gmail
    By Netrockers in forum E-mail Discussions
    Replies: 0
    Last Post: 09-28-2007, 01:20 AM
  2. sending out emails
    By kdoublei in forum E-mail Discussions
    Replies: 5
    Last Post: 04-15-2007, 12:02 PM
  3. Urgent!! user sending mailing as a gmail user!!
    By bsasninja in forum cPanel & WHM Discussions
    Replies: 4
    Last Post: 08-25-2006, 01:31 PM
  4. I can't receive any emails, sending emails works fine
    By Smurfin in forum cPanel & WHM Discussions
    Replies: 2
    Last Post: 07-09-2006, 04:04 AM