Help email forwarding problem

[RussITSupport]

I'm having trouble with one of my sites i have two websites controlled by cpanel one is using the email addresses and uses pop3 the other one is my exchange server. when the pop3 sends an email it gets kicked back saying no such user. I need to figure out how to forward those emails to my server instead of the name server that is provided by cpanel?

does any of this make sense?

[RussITSupport]

no body has ever had this problem. I need to figure out how to "in cpanel" forward emails to my exchange server IP

[cPanelDavidG]

no body has ever had this problem. I need to figure out how to "in cpanel" forward emails to my exchange server IP

Have you tried editing the MX entry for that domain whose email is hosted on the exchange server such that the MX entry points to the exchange server? You can do this by going to the cPanel interface and in the Mail section click on "MX entry"

[RussITSupport]

no i have not i was looking at it and wanted to make sure before I do anything. so I would just put in the ip of my exchange server and they will be directed there?

[cPanelDavidG]

no i have not i was looking at it and wanted to make sure before I do anything. so I would just put in the ip of my exchange server and they will be directed there?

You would actually use the hostname of the server rather than it's IP address.

The purpose of a MX record is to indicate which server should handle the mail for a particular domain. Note, by setting another server to handle mail for a domain, you lose all cPanel integration with the mail functionality for that domain (e.g. forwarders, create email accounts etc.).

If you make a mistake with a MX record, it's no big deal. You can always remove or edit your custom MX record at any time in the future via cPanel.

[RussITSupport]

will this take a while to work like other mx records?

and what about this
Always accept mail locally even if the primary mx does not point to this server.

because i tested and still not working?

[RussITSupport]

from internet explorer i put in mail.mycompany.com/exchange

but in the mx entry it is mail.mycompany.com will this still work?

[cPanelDavidG]

from internet explorer i put in mail.mycompany.com/exchange

but in the mx entry it is mail.mycompany.com will this still work?

You need to ask the folks that run the Exchange server what they recommend you set your MX entry to.

[cPanelDavidG]

will this take a while to work like other mx records?

and what about this
Always accept mail locally even if the primary mx does not point to this server.

because i tested and still not working?

That setting is if you want mail sent from that web hosting server to be delivered to that web hosting server regardless of what you set your MX entry to. You likely do not want to do this.

[RussITSupport]

thank you very much for all your help..