Hello!
When I try to send an e-mail, it works fine. However, when I try to recieve an e-mail, it comes back as failed. How do I fix this?
Thanks in advance.
Hello!
When I try to send an e-mail, it works fine. However, when I try to recieve an e-mail, it comes back as failed. How do I fix this?
Thanks in advance.
Correct. There can be multiple reasons for this . Any error or bounce back that you get will help us narrow down the issue.
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This is what I'm getting:
Sorry for the late response, I was kind of busy with school.This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
turtle@slowanimals.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 <turtle@slowanimals.com>: invalid address (state 14).
I'm sorry, but I'm really new to this. I don't know how to find that. I'm looking in my gmail account now (where I sent the e-mail from) to see if it has any more details, but I'm not finding anything. I also went into my cpanel to see if it had anything in the error logs there, but I could not find anything.
Like I said, sending mail from my cpanel e-mail (turtle@slowanimals.com) is no problem. I was looking in my ftp and maybe the mail is not being routed to the correct directory? I wouldn't know, maybe that's the problem?
Okay, from the information that I've given you, could you give me an idea of what my hosting provider needs to do or how to fix my issue? Are there many issues that could be wrong with it?
You changed the DNS where, in your cPanel or at your domain name registrar?