Mail Queue Manager

[BCDS]

Hi,

I sent a newsletter (to 15000 users) , when I'm looking into the Mail Queue Manager I can see this message :
There are currently 2 messages in the mail queue.
1Pi1LD-0006Sd-At
when I click on the link : Attempt to Deliver all messages in queue

I have the message :
Delivering All Messages in Queue
LOG: queue_run MAIN
Start queue run: pid=26694
delivering 1Pi1LD-0006Sd-At (queue run pid 26694)
LOG: skip_delivery MAIN
Spool file is locked (another process is handling this message)
delivering 1Pi1LS-0006TK-MM (queue run pid 26694)
LOG: skip_delivery MAIN
Spool file is locked (another process is handling this message)
LOG: queue_run MAIN
End queue run: pid=26694
Complete.

My question is : Is it normal because all emails haven't been send yet ? or must I kill an exim process ?
I don't know what to do.
Thank you for you answer.

Fred

[cPanelTristan]

Hello Fred,

Is this issue still happening? The message might be locked or frozen.

Have you looked at the messages that are not still in the queue to see the contents? Of note, only two messages in the queue is pretty low, so they might simply be bounces or unable to deliver, and would then eventually fail after the timeout is reached for the retry timeout.

Thanks.

[shazuae]

1) . I have emails in queue and i run the option "attempt to deliver all messages in queue" and run is started....please check below the process and let me know either its normal and its delivering or something wrong....

2). whats the mean of (queue run pid 27993) is this showing number of emails or what? please explain...

delivering 1S9s2F-0006tc-9t (queue run pid 27993)
Connecting to mx1.emailsrvr.com [72.4.117.21]:25 ... connected
SMTP<< 220 mx1.emailsrvr.com ESMTP - VA Code Section 18.2-152.3:1 forbids sending spam through this system
SMTP>> EHLO shazuae.arvixevps.com
SMTP<< 250-smtp76.gate.iad1a.rsapps.net says EHLO to 108.175.148.13:49344
250-STARTTLS
250-8BITMIME
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SIZE 75000000
SMTP>> STARTTLS
SMTP<< 220 continue
SMTP>> EHLO shazuae.arvixevps.com
SMTP<< 250-smtp76.gate.iad1a.rsapps.net says EHLO to 108.175.148.13:49344
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-PIPELINING
250 SIZE 75000000
SMTP>> MAIL FROM: SIZE=10104
SMTP>> RCPT TO:
SMTP>> DATA
SMTP<< 250 2.1.0 Ok
SMTP<< 250 2.1.5 Ok
SMTP<< 354 continue. finished with "\r\n.\r\n"
SMTP>> writing message and terminating "."
SMTP<< 250 2.0.0 Ok: queued as ED/41-01109-FEFA86F4
SMTP>> QUIT
LOG: MAIN
=> ariansea@rakfzbc.ae R=lookuphost T=remote_smtp H=mx1.emailsrvr.com [72.4.117.21] X=TLSv1:AES256-SHA:256
LOG: MAIN
Completed

[cPanelTristan]

queue run pid 27993 means the that process number is 27993 and does not indicate the number of emails. On Linux and FreeBSD, each process on the system has a process number called PID and these increment upwards. The number of emails in the queue should readily show when you visit WHM's Mail Queue Manager to know how many are there.

As for the email, it appears to have completed and I don't see any errors.