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Thread: NEED HELP: "SMTP error from remote mail server after end of data"

  1. #1
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    Question NEED HELP: "SMTP error from remote mail server after end of data"

    I am getting bounce emails that may or may not be related to how we have our cPanel or server set up. Can you help?

    Here is a copy of a bounce from Yahoo:


    *******************************
    Mail delivery failed: returning message to sender
    From: Mail Delivery System (Mailer-Daemon@***.com)

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    *****@yahoo.com
    SMTP error from remote mail server after end of data:
    host f.mx.mail.yahoo.com [98.137.54.237]: 554 delivery error:
    dd Sorry your message to *****@yahoo.com cannot be delivered. This account has been disabled or discontinued [#102]. - mta185.mail.sp2.yahoo.com

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <email.sub@***.com>
    Received: from ***.com ([66.***.***.***] helo=66.***.***.***)
    by ***.com with esmtpa (Exim 4.69)
    (envelope-from <email.sub@***.com>)
    id 1NiVWZ-0007D2-Rw
    for *****@yahoo.com; Fri, 19 Feb 2010 11:16:15 -0500

  2. #2
    cPanel Product Evangelist Infopro's Avatar
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    Quote Originally Posted by David Copeland View Post
    I am getting bounce emails that may or may not be related to how we have our cPanel or server set up. Can you help?

    ...
    Probably not, but let me try anyway.

    Sorry your message to *****@yahoo.com cannot be delivered. This account has been disabled or discontinued
    I take that part hilighted to mean the email account is no longer active or working. If the account is not there, mail to it would bounce, right?

  3. #3
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    Quote Originally Posted by Infopro View Post
    Probably not, but let me try anyway.



    I take that part hilighted to mean the email account is no longer active or working. If the account is not there, mail to it would bounce, right?

    If I had a choice in what to believe, I would say "yes, the yahoo account is closed". But I have spent 10 days battling Yahoo in getting our customer invoice emails past their blocking devices, and when I saw the mere mention of a ""SMTP error from remote mail server after end of data" - I wondered if I was getting a "dual message", one of blockage and the other of the customer account possibly being closed.

    When I googled ""SMTP error from remote mail server after end of data" I found several complaints from web owners who got the same Yahoo message, but their customer email accounts were not closed (they were still good and open)

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