Just moved to a new host. Supportive as they have been I'm having a difficult time understanding the instructions of the not-native English language ticket staff.
I'm able to receive emails to email@example.com but not to firstname.lastname@example.org.
I created a new email account via cPanelX > Mail > Add/Remove Accounts > Create Account, named email@example.com but I'm not receiving its emails via Thunderbird.
My TB's account setting are:
Server Name: mydomain.org
User Name: firstname.lastname@example.org
The ticket staff said to use "mydomain.org" and not "mail.mydomain.org" for the Server Name.
I don't use Horde.
I have not found a tutorial for instructions on how to produce the desired result.