one email not going thru all other emails coming in ok

[Envision5000]

one email not going thru all other emails coming in ok

A customer receives emails from everyone but one person. What could be the problem?

[aby]

one email not going thru all other emails coming in ok

A customer receives emails from everyone but one person. What could be the problem?

exim_mainlog is a place to check. Also if there is spam assassin configured for the domain. Also did you check whether you are able to receive the mails from another account on the same domain. If possible .. do have a check and see what is the result..

[Envision5000]

do I have to check exim_mainlog right when the person is sending the email?

[aby]

do I have to check exim_mainlog right when the person is sending the email?

Need not... you can grep the exim_mainlog for that particular user..

[Envision5000]

ok thanks

[Envision5000]

I tried cat /var/log/exim_mainlog | grep jo@midamerica.com

found nothing that can tell me why its blocked.

anything else I can try?

[aby]

Try

grep jo@midamerica.com /var/log/exim_mainlog

and see if there is any entry for that domain..

[Envision5000]

Try

grep jo@midamerica.com /var/log/exim_mainlog

and see if there is any entry for that domain..

that returned the same result as cat /var/log/exim_mainlog | grep jo@midamerica.com

but nothing was giving about the email thats not going thru

[aby]

You mean no entry for that domain on the log ? if that is the case, that means that the mail is not reaching your server.

[Envision5000]

You mean no entry for that domain on the log ? if that is the case, that means that the mail is not reaching your server.

ok. What has to be done? do you know?

[aby]

ok. What has to be done? do you know?

I can't help you without having a check into it.. If you need me to have a check, ge to me on IM on any of my signatures. I 'll see if I can help you.