Roundcube issue

[big_bull]

Hello,

I am unable to send emails through Roundcube, when clicked on "SEND" button, it just shows the process but never get confirmation that emails is sent.

What will be the cause?

[logicsupport]

Do you mean roundcube hanging while sending mail? If so that's a common issue and you can follow the below steps to fix it.

* If you are using csf , check csf configuration file for the entry

SMTP_BLOCK = "1"
SMTP_ALLOWLOCAL = "1"

If the value is 0 change it to 1 and restart csf .

* If that doesn't help , update cPanel ( /scripts/upcp --force ) to latest "STABLE" version.

* Or try updating roundcube

/usr/local/cpanel/bin/update-roundcube --force

[RobM]

We have the same trouble on a new server...

[big_bull]

does it worked for you?

Its not working for me, already tried what you suggested.

[FreedomBI]

I opened a ticket with cPanel, and was told to run "/scripts/autorepair net_smtp_fix". This seems to have fixed it.

[cPanelDon]

Please remember to use the available search functions; the following post will help with troubleshooting:
cPanel Forums - View Single Post - Roundcube hangs while sending mail (connection to socket timed out)

Regarding third-party add-on CSF:
cPanel Forums - View Single Post - SMTP Error while using CSF and the CSF options SMTP_BLOCK and SMTP_ALLOWLOCAL

[cPanelDon]

I am unable to send emails through Roundcube, when clicked on "SEND" button, it just shows the process but never get confirmation that emails is sent.

What will be the cause?

I opened a ticket with cPanel, and was told to run "/scripts/autorepair net_smtp_fix". This seems to have fixed it.

What FreedomBI has posted is a common solution used for a specific cause of the described symptoms; that is definitely worth a try depending on output from the Roundcube error log.

For reference, here is the path to Roundcube's error log:

/var/cpanel/roundcube/log/errors

[big_bull]

Well Don,

I am trying the best always and then use Forum to get the solution.