Roundcube not displaying

[AlanLamb]

Hi Guys

We have a cPanel server set up and we recently updated and added RoundCube webmail in using Tweak Settings. However when we log in to a webmail account it doesn't give the option to use roundcube it still only shows squirrel and horde which is the same as we had it before.

Any ideas?

[Infopro]

First thought, what theme are you using? A default cPanel or something else?

[AlanLamb]

default, I think it's just called X

[Infopro]

Should be X3. That is the default cPanel 11 theme.

[AlanLamb]

Yep, that's what we're on, X3 Mail or X3.

Any other ideas?

[Infopro]

Is RoundCube enabled via Feature Manager in WHM?

[AlanLamb]

Roundcube doesn't seem to be in either the default or disabled list on WHM. Does that mean it's not installed properly?

[Infopro]

Whats the exact version of your cPanel?

[parisdns]

I guess you have to re-install it, but I don't know which command? If cpanel staff can provide the way to do it, thanks.

[AlanLamb]

The version number that shows in the corner is...


WHM 11.23.2 cPanel 11.23.4-S26138
REDHAT 9 i686 on standard - WHM X v3.1.0

[Infopro]

You might want to put in a ticket with cPanel about this and reference this thread so they can take a peek.