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  #1 (permalink)  
Old 08-11-2008, 10:11 AM
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Roundcube not displaying
Hi Guys

We have a cPanel server set up and we recently updated and added RoundCube webmail in using Tweak Settings. However when we log in to a webmail account it doesn't give the option to use roundcube it still only shows squirrel and horde which is the same as we had it before.

Any ideas?
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Old 08-11-2008, 10:25 AM
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Question
First thought, what theme are you using? A default cPanel or something else?
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Old 08-11-2008, 10:36 AM
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default, I think it's just called X
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Old 08-11-2008, 06:50 PM
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Should be X3. That is the default cPanel 11 theme.
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Old 08-12-2008, 03:40 AM
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Yep, that's what we're on, X3 Mail or X3.

Any other ideas?
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Old 08-12-2008, 07:04 AM
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Question
Is RoundCube enabled via Feature Manager in WHM?
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Old 08-12-2008, 09:21 AM
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Roundcube doesn't seem to be in either the default or disabled list on WHM. Does that mean it's not installed properly?
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Old 08-12-2008, 12:59 PM
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Question
Whats the exact version of your cPanel?
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Old 08-12-2008, 02:52 PM
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I guess you have to re-install it, but I don't know which command? If cpanel staff can provide the way to do it, thanks.
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Old 08-13-2008, 07:25 AM
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The version number that shows in the corner is...


WHM 11.23.2 cPanel 11.23.4-S26138
REDHAT 9 i686 on standard - WHM X v3.1.0
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Old 08-13-2008, 12:22 PM
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You might want to put in a ticket with cPanel about this and reference this thread so they can take a peek.
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