webmail problem

[ichbinkubik]

I have a problem with RoundCube in my cPanel.
RC show and receive letters, but don't send them. When I try to send a letter, RC show message "sending", but don't send it and stay so a long time.

What should I do to fix that problem?

[thewebhosting]

Is there any error message are you received at your end while sending the mail? Also check the error logs from the /var/log/exim_mainlog. This can be done if you have an root access to the server.

[nzservers]

Same problem here and no error msgs.

[jarodlwk]

i'm facing the same problem. roundcube won't send emails.

[cPanelDon]

I have a problem with RoundCube in my cPanel.
RC show and receive letters, but don't send them. When I try to send a letter, RC show message "sending", but don't send it and stay so a long time.

What should I do to fix that problem?

i'm facing the same problem. roundcube won't send emails.

Please check what is being logged in the RoundCube error log; this can be done by using root SSH access to monitor the RoundCube error log using the following command, followed by re-testing RoundCube in webmail to try sending (so that it logs the error detail again):

# tail -fvn0 /var/cpanel/roundcube/log/errors

If you wanted to check the log file and be able to scroll up and down, you may also use your preferred text viewer or editor; you can safely view the log using "less" via root SSH access:

# less /var/cpanel/roundcube/log/errors

If possible, please copy and paste the specific error detail that is logged; with this information we can better diagnose the issue and assist further.

[nzservers]

[13-Oct-2009 07:39:07] STARTTLS failed ():
[13-Oct-2009 07:44:37] Invalid response code received from server (421):
[13-Oct-2009 07:44:37] Invalid response code received from server (-1):
[13-Oct-2009 07:44:37 +1300] SMTP Error: SMTP error: Authentication failure: STARTTLS failed (Code: ) in /usr/local/cpanel/base/3rdparty/roundcube/program/steps/mail/func.inc on line 1248 (POST /3rdparty/roundcube/index.php?_task=mail&_action=send)

[cPanelDon]

[13-Oct-2009 07:39:07] STARTTLS failed ():
[13-Oct-2009 07:44:37] Invalid response code received from server (421):
[13-Oct-2009 07:44:37] Invalid response code received from server (-1):
[13-Oct-2009 07:44:37 +1300] SMTP Error: SMTP error: Authentication failure: STARTTLS failed (Code: ) in /usr/local/cpanel/base/3rdparty/roundcube/program/steps/mail/func.inc on line 1248 (POST /3rdparty/roundcube/index.php?_task=mail&_action=send)

For the above log detail, please use the following script to attempt an automated repair via root SSH access:

# /scripts/autorepair net_smtp_fix

The following older thread and post from earlier this year contains some additional information for reference:
http://forums.cpanel.net/f5/problem-...tml#post487169

[nzservers]

That fixed it, thanks Don.

[ichbinkubik]

Thanks. A command really fixed the problem.