I am in the process of getting a new hosting client that already has her site hosted on cPanel. The current webmaster is being stubborn and won't give me root access but it also seems backup is disabled. When I go to the domain's Backup page it says this:
However, when I clicked the option to do a full backup it brought up the screen to designate where to put the backup and it said it would email me when done. I launched it last night and I checked this morning and it wasn't done. The site is only about 6GB so I can't imagine a backup would take long but the file size is 0 and I never got a letter saying it was completed.cPanel System Backup is not enabled on this machine. Some other type of backup system may be in place, however downloads cannot be fetched using this module.
If I can't do a backup and I can't get root access to run pkgacct, it seems I can only FTP but that doesn't seem like a viable way to capture the domain in it's entirety for restoring purposes.
Don't I need either the pkgacct or full backup to properly move the domain over? Any ideas?