Backups , Copy or Transfer Accounts Problems

[edumadma]

If i try restore cpmove, restore backups files, or try copy direct by my other server the process stop in

files more than 500M of size

I opened a support ticket for more than 24hrs and had no response yet.



somebody knows that Bug and could help me?

[cPanelDavidG]

...

I opened a support ticket for more than 24hrs and had no response yet.
...

What's your ticket ID number?

[edumadma]

I gave the support!
Therefore take time to answer and do not resolve the problem in more than 48hs,

In addition to that asked for a copy only account of 500Mbs
and send copy everything from the old server.

Absurd!

It has been much better support from cpanel.

[edumadma]

Support Request Id: 313825

[edumadma]

safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76.
Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785
Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597
Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610
main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904
main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810




safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76.
Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785
Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597
Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610
main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904
main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810





Main >> Transfers >> Copy an account from another server with account password
Attempting to copy revendas from ***.***.**.***
............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ...............

Extracting tarball...................
...............
...............
...............
Done

Extracting Domain....Done

Restoring userdata....
Done


Restoring custom virtualhost templates....
Done


Generating Account....


Checking input data......Done




WWWAcct 12.1.0 (c) 1997-2008 cPanel, Inc.......Done




Running pre creation script (/scripts/prewwwacct)......Done




Adding User...
...Done




Removing Shell Access (n)......Done




Copying skel files from /root/cpanel3-skel/ to /home/revendas/......Done



safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76. Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785 Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597 Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610 main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904 main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810

[an error occurred while processing this directive]
safe_userchgid: chown: /home/revendas/.htpasswds: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76. Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/.htpasswds') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 787 Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597 Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610 main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904 main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810

[an error occurred while processing this directive]

Adding Entries to httpd.conf......Done




Setting up Mail & Local Domains......Done




Configuring DNS......Done




Restarting apache......Done




Updating Authentication Databases......Done




Verifying MX Records and Setting up Databases......Done




Setting up Proxy Subdomains......Done




Sending Account Information......Done




Running post creation scripts (/scripts/legacypostwwwacct, /scripts/postwwwacct, /scripts/postwwwacctuser)......Done




Setting up Domain Pointers......Done




Setting Reseller Privs......Done




Account Creation Complete!!!......Done




Account Creation Status: ok (Account Creation Ok)

Forced Dns is enabled.
+===================================+
| New Account Info |
+===================================+
| Domain: revendas.info
| Ip: 72.232.10.146 (n)
| HasCgi: y
| UserName: revendas
| PassWord: HIDDEN
| CpanelMod: x3
| HomeRoot: /home
| Quota: 0 Meg
| Contact Email:
| Package: moved
| Feature List: default
| Language: english
+===================================+
Changing password for revendas
Password for revendas has been changed
Changing shell for revendas.
Shell changed.
localdomains...valiases ...vdomainaliases...vfilters...Bind reconfiguring on dzaia using rndc
Updating ftp passwords for revendas
Ftp password files updated.
Ftp vhost passwords synced
wwwacct creation finished
Account Creation Ok


Locking password for user revendas.
passwd: Success

Restoring cpanel user config file
Done


Restoring reseller privs (if any)

==================================================



Great Panel !

[edumadma]

Support does not work and have to buy support?

[ericgregory]

Thanks for getting in touch and submitting a support request. Your license provider is your first line of support contact, have you contacted them regarding this issue? Also, if you need expedited support you may purchase support incidents from our online store (purchased support incidents receive high priority in our support queue).

Either way, one of our technical analysts will be addressing your issues as soon as possible.

If you have any questions or need anything please do not hesitate to let me know.

Thanks

[edumadma]

Support does not work and have to buy support?

Hilarious !

[tvcnet]

Hi edumadma,
I noticed your complaint to cpanel, so just adding a couple comments to your question.

If you purchased cpanel direct from cpanel then you paid for support (so you don't have to pay extra). They will usually work your ticket until it's resolved (within 48 hours).

If you signed up with a web host who purchased your license, and installed your cpanel license for you then they are your only free support option.

All legitimate hosts who provide cpanel to their client support their customers. If your host is not supporting you that is tragic (since there are so many of us who would do so without question).

I know this does not answer your question, though I will say that if you were our customer you would not be posting an note in this forum or even know it exists (we would and it would be resolved same day).

That said, cPanel support is exceptionally good (given the complexity of product).

Best Wishes,
Jim
TVC.Net

[sky]

I have to agree with Jim. In the years I have been using cPanel, their support has been exceptional. This coming from the fact that I purchased cPanel through a reseller. The reseller's support was much slower and I just used the complimentary support. In the next two month's I am about to renew my servers directly under cPanel.