Full Backup - Internal Server Errors

[gustavo.c.p]

Full Backup - Internal Server Errors

Hello,
Yesterday i tried to transfer my cpanel account from current hosted account to new dedicated server, but i got a "Internal Server Error" after did backup.

Versions WHM/CPANEL
- Actual Hosted Cpanel Account: 11.24.4-RELEASE_33609 (Just a account hosted)
- New dedicated server: cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9 (I have here a dedicated server with WHM, root access)

My steps:
1- Generate a full backup on cpanel account (current server)
2- Transfer this by FTP (SSH) to /home dir (to new server)
3- Execute, with WHM a restore Full Backups (on new server)

Well, the success message appear normally, but when i try to
access my account by "dedicated ip" i got "Internal Server Error".

I would be grateful if someone help me.

[Infopro]

Check the permissions on that accounts public_html to see if they are set correctly. You might also try accessing the account from your browser and then check the error log for clues.

[gustavo.c.p]

Hello,

I tried this, but my logs can't show nothing.

See error_log

[Thu Jan 29 18:15:26 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Thu Jan 29 18:15:26 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Thu Jan 29 18:16:03 2009] [notice] Graceful restart requested, doing restart
[Thu Jan 29 18:16:03 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Thu Jan 29 18:16:29 2009] [notice] Graceful restart requested, doing restart
[Thu Jan 29 18:16:29 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Thu Jan 29 18:16:37 2009] [notice] Graceful restart requested, doing restart
[Thu Jan 29 18:16:37 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Thu Jan 29 18:24:13 2009] [notice] Graceful restart requested, doing restart
[Thu Jan 29 18:24:13 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Fri Jan 30 08:35:54 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Fri Jan 30 08:35:56 2009] [warn] pid file /usr/local/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[Fri Jan 30 08:35:56 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Fri Jan 30 08:37:54 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec)
[Fri Jan 30 08:37:55 2009] [warn] pid file /usr/local/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[Fri Jan 30 08:37:55 2009] [notice] Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 configured -- resuming normal operations
[Thu Jan 29 07:38:27 2009] [error] [client 201.17.76.96] File does not exist: /usr/local/apache/htdocs/favicon.ico
[Thu Jan 29 07:38:30 2009] [error] [client 201.17.76.96] File does not exist: /usr/local/apache/htdocs/favicon.ico
[Thu Jan 29 08:23:35 2009] [notice] Graceful restart requested, doing restart

My access_logs too.


How to check permissions of public_html?
What do you mean by that?

Thanks for your help.

[Infopro]

By that snip of log, your Apache installation seems to be restarting over and over. You should probably contact your host for assistance, or put in a ticket with cPanel.