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  1. #16
    Registered User
    Join Date
    Nov 2010
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    4

    Default Re: Manual backup via WHM

    @Varada : I have checked the logs but there is no any error..

  2. #17
    Registered User
    Join Date
    Nov 2010
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    4

    Default Re: Manual backup via WHM

    Yes..I did but there is nothing in the logs..

  3. #18
    Member
    Join Date
    Jan 2011
    Posts
    505
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Manual backup via WHM

    It is strange you did not find any errors. Can you paste the last part of the log here?

  4. #19
    cPanel Staff cPanelJared's Avatar
    Join Date
    Feb 2010
    Location
    Houston, TX
    Posts
    1,066

    Default Re: Manual backup via WHM

    It sounds like Rnjt may have selected only specific users to be backed up. In the WebHost Manager, click Main >> Backup >> Configure Backup, and at the very bottom of the page, next to Select Specific Users, click Select >>. A new window will open, showing which users are selected to have backups run.

    Also, if the timestamp on an account's existing backup file is not old enough, the account will not be backed up. If daily backup is selected, and the timestamp on the backup file is not at least 24 hours old, the account will be skipped. If weekly backup is selected and the timestamp is not at least a week old, the backup will be skipped, and the same rule applies to monthly backups.
    For hands-on assistance, please reference our new support information page: Where should I go for support?
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists(Alt) - Documentation


    -- Jared Ryan, Technical Analyst, cPanel Technical Support

  5. #20
    Member
    Join Date
    Jan 2011
    Posts
    505
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Manual backup via WHM

    Hi Jared,

    That's a possibility ! Good finding!

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