mysql backup issue

[bhanuprasad1981]

one of my client takes backup of his mysql regularly but past some days he is getting corrupt 20byte files , he is using backup wizard in cpanel , please help

[cPanelDavidG]

one of my client takes backup of his mysql regularly but past some days he is getting corrupt 20byte files , he is using backup wizard in cpanel , please help

Is the client logging as the cPanel user or as a reseller?

[bhanuprasad1981]

as cpanel user he is trying, i tried upgrading cpanel to latest version still same issue just 20 byte file

[cPanelDavidG]

as cpanel user he is trying, i tried upgrading cpanel to latest version still same issue just 20 byte file

If they are logging in with the cPanel user's username and the cPanel user's password (not a reseller override), then please have our technical analysts take a look at your server so we can have this issue resolved: http://tickets.cPanel.net/submit

[Mari0X]

one of my client takes backup of his mysql regularly but past some days he is getting corrupt 20byte files , he is using backup wizard in cpanel , please help

Hi bhanuprasad1981, to solve the problem you just have to edit and update the file: .my.cnf which is located in the root directory.
Possibly the password is dirty.

[bhanuprasad1981]

yes issue was solved already by PSM guys it was password with special characters causing it

[Mari0X]

OK, good luck.