need urgent help

[raman911]

i just moved files from one cpanel to another capnel using "transfer" function of whm but i got message we are unable extract moved user name files so plz help me because those files still exit in server how can i plugin in those files to user name if i manually create account

Thank u

[Infopro]

Is it a very large file? If so you might have more luck doing a full account backup from the old cPanel if possible and move that via whatever method you're comfortable with to the new server, place it in the correct directory:

This feature will restore full backups, cpanel backups and cpanel move files in the format of: cpmove-user.tar.gz, user.tar.gz, backup-date_time_user.tar.gz

The files must be in one of these directories on the server: /home, /home2, /home3, /root, /usr, /usr/home, /web

You must upload the file to one of the above locations before using this feature.

Possible cpmove archives found:

And restore the FULL account from WHM that way.

[PlatinumServerM]

What was the "exact" error? Paste it here for better assistance.

It's possible the backup was incomplete or the transfer was interrupted.

[Spiral]

Sometimes (particularily with larger accounts), it's better to transfer accounts
directly from the SSH shell command line instead of from WHM.

1. Run "/scripts/pkgacct <account-login>" for each account that is having
difficulties transferring.

2. Get the "cpmove" file generated from /home and transfer it to your new
server with either FTP, rcp, or rsh transfer.

3. On the new server, /scripts/unpkgacct for each transferred account
or use WHM to restore the "cpmove" files you left in /home.

DON'T CREATE ACCOUNTS IN ADVANCE ON NEW SERVER !!!