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  1. #1
    Registered User
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    Feb 2008
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    Default oops Terminated !! please help

    cPanel was great until a working account was mistakenly terminated. Not sure how thru cpanel i got it to appear in the accounts list again,but public_html is gone, ftp is dead but ftp settings look correct. Whats the best way to delete account and recreate or fix it.I have the html files backed up on cd. I'm not much of a programer. Using cpanel 11.17.0-R19434 fedora 6 i686 WHM x 3.1.0. Thanks for any Help

  2. #2
    Member rpmws's Avatar
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    Aug 2001
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    back woods of NC, USA
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    Default

    Quote Originally Posted by dmort59 View Post
    cPanel was great until a working account was mistakenly terminated. Not sure how thru cpanel i got it to appear in the accounts list again,but public_html is gone, ftp is dead but ftp settings look correct. Whats the best way to delete account and recreate or fix it.I have the html files backed up on cd. I'm not much of a programer. Using cpanel 11.17.0-R19434 fedora 6 i686 WHM x 3.1.0. Thanks for any Help
    asumming you keep full cpanel backups on the same server you could use the restore feature.
    Just keeping my "eye" on things....
    R. Paul Mathews
    RPMWS - diehard cPanel Nutcase

  3. #3
    Member
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    Oct 2007
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    Default

    Like said - there is probaly two ways

    Assuming youve taken a backup - jsut reenable the account and upload the backup

    Assuming you dont have root access - speak to your host they MAY have a backup.
    Kind Regards
    SAR-Holdings Limited t/a SAR-Hosting
    http://www.sar-hosting.co.uk

  4. #4
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    Default

    It gets worse. I do have root access. It's leased godaddy dedicated server. They do not do backups and I was not aware I could backup to self so I have only individual public_html backed up. Thanks

  5. #5
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    Default

    Well if it is a dedicated server then you should have root access right?
    Anyway if you have all the public_html files then why not just delete the account through cpanel and re-create it and then re-upload the public_html files. You said the account showed up in cpanel correct?

  6. #6
    Member This forum account has been confirmed by cPanel staff to represent a vendor.
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    Default

    Check /home first, I recently terminated an account and found that cpanel made a backup of it before terminating it so there might be one in /home or /home/cprestore

    If not, recreate the account via WHM and just upload your html files to it.

  7. #7
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    Default

    Quote Originally Posted by xrserver View Post
    Well if it is a dedicated server then you should have root access right?
    Anyway if you have all the public_html files then why not just delete the account through cpanel and re-create it and then re-upload the public_html files. You said the account showed up in cpanel correct?
    Yes I would love to delete the account completely and reinstall. But I can only see terminate and no delete. After I terminated it would not let me add it back in because cpanel still saw the site from somewhere. I have the HTML Files. Let there be delete ! Where is it.

    Thanks

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