Restore Backup probleme

[activa]

in whm/cPanel 11.25.0-C40255 the Restore a Full Backup/cpmove file utility not working in WHM , it give a error 404 page .

the same in cpanel interface , 404 error page .

any solution for that ?

[thewebhosting]

Kindly check the error logs for the exact error message from /usr/local/apache/error_log.

[cPanelDon]

For cPanel/WHM, please check the following log file:

/usr/local/cpanel/logs/error_log

The following command may be used to monitor the log file while re-testing to verify and reproduce the problem; if there is new log output it should be displayed on-screen via root SSH access:

# tail -fvn0 /usr/local/cpanel/logs/error_log

[activa]

no putbut when i want to restore a backup cp move .... just it give a page not found !!!

[cPanelDon]

no putbut when i want to restore a backup cp move .... just it give a page not found !!!

Are you using "root" or a reseller user to access WHM?

If root access is available, please consider submitting a ticket so that the system can be examined directly; the link in my forums signature may be used to initiate a ticket submission.

[9techs]

First make extra copy of that file for security purpose for example:
# cp -p cpmove-9techs.tar.gz bak_cpmove-9techs.tar.gz

rename backup file, but don't change username part.
then restore from whm

# cp cpmove-9techs.tar.gz cpmove1-9techs.tar.gz

[activa]

First make extra copy of that file for security purpose for example:
# cp -p cpmove-9techs.tar.gz bak_cpmove-9techs.tar.gz

rename backup file, but don't change username part.
then restore from whm

# cp cpmove-9techs.tar.gz cpmove1-9techs.tar.gz

i have test it but still the same probleme .

[jrianto]

Hi Activa,
Try contacting cPanel support through your WHM so they can troubleshoot it more efficiently.