500 Internal Server Error

[MustangV10]

Hi,

On a site of mine, I'm getting this, any ideas?

500 Internal Server Error
The request was not completed. The server met an unexpected condition.

IPADDRESS/~USER/FOLDER/FOLDER/ (port 80)
Please forward this error screen to IP's WebMaster.

Any ideas?

Thanks.

[cPanelTristan]

Have you checked the error logs for Apache while trying to load the site in a browser?

tail -fn0 /usr/local/apache/logs/error_log

[MustangV10]

Have you checked the error logs for Apache while trying to load the site in a browser?

tail -fn0 /usr/local/apache/logs/error_log

I haven't, no.

[code]root@server [/]# tail -fn0 /usr/local/apache/logs/error_log
[Wed Aug 31 19:58:55 2011] [error] [client 67.195.114.61] File does not exist: /home/site/public_html/site/robots.txt
[Wed Aug 31 19:58:55 2011] [error] [client 67.195.114.61] File does not exist: /home/site/public_html/site/404.shtml
[Wed Aug 31 19:59:37 2011] [error] [client 119.63.196.121] File does not exist: /home/site/public_html/site/showthread.php
[Wed Aug 31 19:59:37 2011] [error] [client 119.63.196.121] File does not exist: /home/site/public_html/site/404.shtml[/code#

[cPanelTristan]

What is the exact url you are using in a browser? At that url, does the file actually exist?

ls -lah /home/site/public_html/folder/folder

Please note that Linux is case sensitive. Uppercase and lowercase characters in file names matter. If you are using uppercase in a file or foldername but using lowercase in the url in a browser, the file or folder won't be found.

[MustangV10]

What is the exact url you are using in a browser? At that url, does the file actually exist?

ls -lah /home/site/public_html/folder/folder

Please note that Linux is case sensitive. Uppercase and lowercase characters in file names matter. If you are using uppercase in a file or foldername but using lowercase in the url in a browser, the file or folder won't be found.

PM'ed you the link.

[cPanelTristan]

Can you post the contents of the folder so we can see the permissions?

ls -lah /home/site/public_html/Flash

Thanks!

[MustangV10]

Can you post the contents of the folder so we can see the permissions?

ls -lah /home/site/public_html/Flash

Thanks!

root@server [/]# ls -lah /home/site/public_html/Flash
total 19M
drwxrwxrwx 4 site si 4.0K Aug 31 17:20 ./
drwxr-x--- 4 site nobody   4.0K Aug 31 19:45 ../
drwxrwxrwx 7 site site 4.0K Aug 31 17:20 Formgrab\ Access\ Panel/
-rwxrwxrwx 1 site site 380K Aug 31 17:14 Formgrab\ Access\ Panel.zip*
drwxrwxrwx 9 site site 4.0K Mar 16  2010 Main\ Access\ Panel/
-rwxrwxrwx 1 site site  18M Aug 31 17:18 Main.zip*
root@server [/]#

[cPanelMichael]

Are you using suPHP?

If so, you will need to ensure the permissions on the directories meet the requirements for suPHP. A good post on this can be found at:

suPHP Permissions/Ownership

Thank you.

[MustangV10]

Are you using suPHP?

If so, you will need to ensure the permissions on the directories meet the requirements for suPHP. A good post on this can be found at:

suPHP Permissions/Ownership

Thank you.

I'm not sure about that one, Michael. How can I find out? I've got full root access.

[Infopro]

WHM > Service Configuration > Configure PHP and SuExec, what does it say under the "Current Configuration" section?

[MustangV10]

WHM > Service Configuration > Configure PHP and SuExec, what does it say under the "Current Configuration" section?

I've attached a screenshot so you can see more clearly.

[Infopro]

Your server uses SuPHP. All directories must be 755 and files 644 at most. The post cPanelMichael has linked to above should be helpful to handle updating all user files and directories. Just be sure to read all Info closely in that thread and links posted to educate yourself on what needs done first.

[MustangV10]

Your server uses SuPHP. All directories must be 755 and files 644 at most. The post cPanelMichael has linked to above should be helpful to handle updating all user files and directories. Just be sure to read all Info closely in that thread and links posted to educate yourself on what needs done first.

Can cPanel do this for me if I open a ticket? I don't want to mess this up (I have over 50 clients hosted on my VPS).

[cPanelTristan]

These are the main commands you would need to run to change file and folder permissions:

find /home/*/public_html -type d -exec chmod 755 {} \;
find /home/*/public_html -type f -exec chmod 644 {} \;

System administration of this nature is the responsibility of the server owner or provider. We cannot perform these tasks each time widespread system changes need to be made. While we are happy to be around for questions you might have once you have run the commands or for any errors you have, we cannot change file permissions for you on this scale. This should be handled on your end.

If you prefer to hire someone to handle these tasks, you might look into the following resource:

Dev & Sys Admin Services « Application Catalog

[MustangV10]

These are the main commands you would need to run to change file and folder permissions:

find /home/*/public_html -type d -exec chmod 755 {} \;
find /home/*/public_html -type f -exec chmod 644 {} \;

System administration of this nature is the responsibility of the server owner or provider. We cannot perform these tasks each time widespread system changes need to be made. While we are happy to be around for questions you might have once you have run the commands or for any errors you have, we cannot change file permissions for you on this scale. This should be handled on your end.

If you prefer to hire someone to handle these tasks, you might look into the following resource:

Dev & Sys Admin Services « Application Catalog

Ok, thanks.

Does * stand for every cpanel account (current and new accounts) or do I replace * with individual usernames?