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Thread: 554 Denied, help

  1. #1
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    Default 554 Denied, help

    My client is trying to send mail to these emails accounts (hosting by sbc) , from another server (hotmail, gmail) he doesnt have any problems, but, if he uses his company email (my server) he can't.

    I find the attepms and i see "**" and error 554 deny? wtf?

    2006-03-07 17:12:07 1FGlLV-0001if-Fp ** user1@crkinsman.com R=lookuphost T=remote_smtp: SMTP error from remote mail server after end of data: host mail-fwd.sbc-webhosting.com [161.58.18.5]: 554 Denied
    2006-03-07 17:12:07 1FGlLV-0001if-Fp ** user2@crkinsman.com R=lookuphost T=remote_smtp: SMTP error from remote mail server after end of data: host mail-fwd.sbc-webhosting.com [161.58.18.5]: 554 Denied

    In my exim i disable : verify the existance of email senders. Option

    any clue?

    I sended some emails to support at sbc-webhosting but they dont answere

    estrac

  2. #2
    Registered Member cPanel Partner NOC Badge AndyReed's Avatar
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    Quote Originally Posted by Estrac
    2006-03-07 17:12:07 1FGlLV-0001if-Fp ** user1@crkinsman.com R=lookuphost T=remote_smtp: SMTP error from remote mail server after end of data: host mail-fwd.sbc-webhosting.com [161.58.18.5]: 554 Denied
    2006-03-07 17:12:07 1FGlLV-0001if-Fp ** user2@crkinsman.com R=lookuphost T=remote_smtp: SMTP error from remote mail server after end of data: host mail-fwd.sbc-webhosting.com [161.58.18.5]: 554 Denied

    In my exim i disable : verify the existance of email senders. Option

    any clue?
    make sure your DNS/NS are configured properly; Did you establish rDNS? These forums have so much information on how to configure the DNS and NS on your server, and on how to establish/implement rDNS.
    Andy Reed
    CCNA, RHCE, and Ubuntu Technologist
    ServerTune.com

  3. #3
    Registered Member This forum account has been confirmed by cPanel staff to represent a vendor. chirpy's Avatar
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    Ultimtatly, only the recipients server admin can help because they are the ones rejecting your SMTP connection at the end of the DATA stage. Most likely it's a configuration error on that users mail account at their end.
    Jonathan Michaelson

    cPanel Server Configuration, Security and Antivirus/AntiSpam Services
    http://www.configserver.com

  4. #4
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    thanks for your answers, i will check dns .. but

    i think that is the remote server ... i send some mails and they didnt answer

    ..
    Regards,

    estrac

  5. #5
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    Arrow All my email as well !

    Hey
    All my mail is bouncing with the error as well

    2006-12-12 16:16:38 1GuGrU-0002kk-F0 ** bsyvbubmeb@comcast.net R=send_to_smart_host T=remote_smtp: SMTP error from remote mail server after end of data: host k2smtpout-v01.prod.mesa1.secureserver.net [64.202.189.86]: 554 Message refused.

    Just all of a sudden, not sure why - Please help someone !

  6. #6
    Registered Member mctDarren's Avatar
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    First step should always be (well, after you check your logs to see if you can find an answer there) to see if you are listed on any RBLs. People still use them, innocent people still get listed on them and it's still hard to get off them (some of them).

    http://www.robtex.com/rbls
    http://relays.osirusoft.com/cgi-bin/rbcheck.cgi
    http://www.completewhois.com/rbl_lookup.htm

    Also check to see if you have a valid rDNS entry for the domain/ip, or if you have an SPF record that might be blocking the server from sending for some reason. As Chirpy said, 95% of the time it's the other guy - but never hurts to look into it.

  7. #7
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    Arrow

    I think it has mostly to do with the fact that my host godaddy is using send_to_smart_host and the smart host is messing up ALL mails

    Anyone know about what send_to_smart_host does etc ?

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