Account not listed in List accounts

[ulf]

Hello guys,

This morning I realized an account was not longer listed in accounts listing but everything is working fine, but I'm not able to add mails o mysql databases since cPanel has no domain associated with this account, this is cPanel's message:

"Sorry, your Cpanel Config file is missing your dns info"

I can login to cPanel account, my domain name is resolving and account's directory exists in my server (with all files), so I'm wondering how can I restore this account to cPanel since it doesn't appear in WHM

Thanks in advance

[sakafi]

Hi,
'Cpanel Account' lists only the domains which have a account in httpd.conf file . so Please check whether the domain have an entry in conf file ,If not add an entry ther and restart apache.
i think this will resolve your issue.

Sakafi

[ulf]

Yes, there is an entry in httpd.conf, the website is still working and all files and databases are in the server. I can even login Cpanel but I'mnot able to add mailboxes and databases since this account is not associated to a domain, and WHM doesn't show it in the listing

[asuservice]

I just discovered I have the same problem list above. Has anyone found a fix?

[Solokron]

This is pretty common.

This is incorrect though.

"Hi,
'Cpanel Account' lists only the domains which have a account in httpd.conf file . so Please check whether the domain have an entry in conf file ,If not add an entry ther and restart apache.
i think this will resolve your issue.

Sakafi "


"Sorry, your Cpanel Config file is missing your dns info" tells you the issue.

locate the accounts /var/cpanel/users/file

add
dns=thedomain.com

/scripts/updateuserdomains

[jamez01]

This is pretty common.

This is incorrect though.

"Hi,
'Cpanel Account' lists only the domains which have a account in httpd.conf file . so Please check whether the domain have an entry in conf file ,If not add an entry ther and restart apache.
i think this will resolve your issue.

Sakafi "


"Sorry, your Cpanel Config file is missing your dns info" tells you the issue.

locate the accounts /var/cpanel/users/file

add
dns=thedomain.com

/scripts/updateuserdomains

I notice the same problem on several accounts on the system. All the accounts that are missing from the list have a DNS=<domain.tld> entry in /var/cpanel/users/<file>

Any other suggestions??

[TechBrein]

This can happen due to a few missing issues.

Check if the account has got the actual owner in /var/cpanel/users/account_name file. If not, correct it and run the script /scripts/updateuserdomains. Make sure that the account is there in the following files.

/etc/trueuserdomains
/etc/trueuserowners

[FC5_Slut]

This appears to have happened on random/multiple reseller accounts since the cP11 upgrade...

Unsure as per the cause but simple solution would be to modify the owner, then modify it back to the rightful owner.

[cpanelnick]

http://forums.cpanel.net/showthread.php?t=67576

[Solokron]

Yes the "Sorry, your Cpanel Config file is missing your dns info." is an easy one and correcting the /var/cpanel/users/file is all that is needed.

In the case of an account missing in WHM there are several reasons for this and you would check the following files:

/scripts/updateuserdomains (will immediately show you the error line if in cpanel/users)

/var/cpanel/users/username
/etc/trueuserdomains
/etc/trueuserowners
/etc/valiases

If missing in cPanel 11 then also...

/etc/resolve.conf for missing nameservers for the domain.

For perl modules:

/scripts/perlinstaller File::Copy::Recursive
/usr/local/cpanel/bin/checkperlmodules --bootstrap
/usr/local/cpanel/bin/checkperlmodules --full
/scripts/upcp --force

I notice the same problem on several accounts on the system. All the accounts that are missing from the list have a DNS=<domain.tld> entry in /var/cpanel/users/<file>

Any other suggestions??

[Michael-MS]

Same problem here. It took me forever to find this thread but the fix worked. Thanks! Just an FYI, this happened on the latest stable WHM 11.2.0 cPanel 11.10.0-S16448.

How to reproduce the problem:

1) Setup an account like yourdomain.com
2) Delete the dns entry for yourdomain.com using WHM's delete DNS feature.
3) Add the dns entry back for yourdomain.com using WHM's add DNS feature.

Fix the problem:

1) Open up /var/cpanel/users/username and add DNS=yourdomain.com
2) Run /scripts/updateuserdomains

Oh, I had to redo the DNS entry because it was corrupted for this domain. I didn't just randomly decide to delete it. But when you add it back cPanel should fix the /var/cpanel/users file accordingly. Looks like a bug to me...

Thanks,
Michael