Accounts disappearing

[cix]

Hello,
We are having a problem with one of our cpanel servers.

Some of our accounts disappear from WHM after created, others disappear after parking a domain on top of.

Is there a simple way to fix this problem? to see again on WHM those accounts?

[psrsathish]

Hi,

Its simple just check whether all the domain names has mentioned in the files /etc/localdomains , /etc/trueuserdomains and /etc/userdomains If not then mentioned the domain name in that file and also execute "/scripts/updateuserdomains --force"
That's all your Issue got fixed. Now you can view the domain name in WHM after clicking the List Account option.

[cix]

Hello!

I´ve ran, and got this:

root@srv01 [~]# /scripts/updateuserdomains --force
touch: cannot touch `etc/secondarymx': No such file or directory
touch: cannot touch `etc/secondarymx': No such file or directory
[updateuserdomains] domain conflict: mydomain.net: /var/cpanel/users/filecrac contains a MAIN domain already owned by myuser at /scripts/updateuserdomains line 189, <PWCACHEENT> line 46.

Any idea?

[rking]

cix, please see this thread. Just came across that error today.