Accounts not directing to proper public _html

[freiden]

This may be more of a server problem than whm/cpanel, but I'm pretty stumped.

I have a domain I'm using as a name server which is properly set up to point to my server's IP. (i.e. www.serverdomain.com)

If I visit the domain (www.serverdomain.com) I see the proper apache/cpanel success install page.

I created a new user account (i.e."user") which is set to have a different default domain (i.e. www.accountdomain.com).

When I try to visit "www.accountdomain.com" I still see the default apache/cpanel success install page that is on "www.serverdomain.com", not the files that are in "home/user/public_html"

If I go to "www.serverdomain.com/~user/" the proper content is displayed
and the same if I go to "www.accountdomain.com/~user/", the same proper content is displayed.

Apparently the server doesn't distinguish the difference between the servers main domain and the domain per an account. Everything else appears to be set up right for the file structure and account properties. If I ftp or ssh in as the "user" I see only the files and folders I am supposed to. FTPing into the system using the "user" account takes me right to the "/home/user/" directory.

Any ideas what I have not set correctly?

Thanks!

[david510]

Was the IP of the domain you created changed? If the IP is changed, there will be a small downtime.

[freiden]

The IP has been the same for the server. It's been the same all along. The server domain point directly to the ip of the server.

[Spiral]

Yes we know the addon domain has the same IP as the main account
but the question is whether your computer at home is resolved the
correct IP address or not.

Bring up a DOS window (or shell if running Linux) and type:

ping yourdomainname.com

What IP address is shown on your computer?

Is the IP address shown, the same as your new hosting account?

If you just recently (within the last 72 hours) changed the DNS servers
on the addon domain to point to your new hosting account, it is possible
that your ISP or your own computer is using old cached routing information
instead of the actual live DNS information and your computer is instead
trying to connect to where the domain USED TO BE before moving it
instead of where it is located now. If the account no longer exists
where the domain used to point, you would be shown the default page
on that server instead of a web hosting account.

If your computer is showing the wrong (old) IP address when you
check from your computer, there is something you can do to fix that
and force your computer to go to the correct IP address:

In Linux, it's /etc/hosts

Under Windows, C:\Windows\System32\Drivers\Etc\Hosts

If you put the domain name and IP address in that file,
your computer will use the IP address you specify when
trying to connect instead of normal DNS resolution.

PS: Per your topic subject, addon domains don't have files in /public_html
For "addon" domains, you just drop the files where FTP connects and
don't have to change to "/public_html" like you do with the main domain.

[freiden]

ok, figured it out. Thanks for everyone's help!

The problem was due to my firewall. I had to switch my NS and A entries to use the IP 10.0.0.1 instead of the actual IP...

Thanks!