Addon Domains , DNS and A-record

[sjkroy]

Hi, we have a domain named "hellohenry.co.uk" registered and hosted with uk2.net . We have another two domains pointsetdigital.com and webcamstore.net registered and hosted with 4uhosting.co.uk.

From cPanel of UK2.net hosting, we added the two domains pointsetdigital.com and webcamstore.net as Add-on domains. And we changed the nameservers of these last two domains to ultra103.uk2.net and ultra104.uk2.net so that these domains point to two folders on uk2.net hosting. But it did not work out and uk2.net are saying that we should not change nameserver, instead we should change the A-record of these two domains to the IP of hellohenry.co.uk (on uk2.net) i.e. 77.92.79.1. When we asked 4uhosting.co.uk to change the A-record, they said the instruction is wrong, A-record can not be changed, we should go to change nameserver.

As you can see , we found ourself in a situation where we can not move anywhere. The last reply that we got for uk2.net is as follows,

Hi,

We seemed to confuse each other in this ticket.
UK2 DNS names can only be used for the domains that are hosted with UK2.
If it comes to pointsetdigital.com - this domain is not listed in UK2 system, so there's no DNS-zone for it in our DNS-cluster.
Therefore, you need either sign up for HOSTING with Uk2 for this domain OR roll your DNS nameservers back to the previous ones and ask your previous DNS-zone holder to change "A record" to 77.92.79.1.

Thank you.
Regards,

---
Alexander M.
Technical Support
UK-2 Ltd

We moved forward to add the two domains on uk2.net in this process is because of the nice feature like "Add-on domains" is present on cPanel. But it seems that it has no use if the company who use it does not provide the feature in its fullness to the customer. But I am not still sure about who is right or wrong or what to do next.

My question is if a domain is not registered with a hosting company "A", then can cPanel software, installed on "A"'s server , allow the user to add that domain as "Addon" domain?

Also any suggestion about what to do next will be very helpful though it might seemed to be out of context of cPanel.

[cPanelDavidG]

...

My question is if a domain is not registered with a hosting company "A", then can cPanel software, installed on "A"'s server , allow the user to add that domain as "Addon" domain?

Also any suggestion about what to do next will be very helpful though it might seemed to be out of context of cPanel.

Yes, it should allow hosting of that domain on that web server. Typically all you need to do is go to your registrar and point the nameservers to your hosting provider's nameservers for that machine and then add the domain using the Add-on domains functionality of cPanel/WHM and it should work. Note, you may want to allow up to 48 hours for DNS propagation.

[sjkroy]

Thanks David for reply.

I did as you mentioned. But things didn't work. UK2 said that there is no DNS Zone present for the domains that I added through "Addon" domains page as those domains were not registered with them.

Later after several communication, UK2 said that if we add the domains with them (not transferring) then assigning the nameservers of UK2 with the domain registrar will work out. So, we did that and waiting for DNS zone propagation resolved though they asked us to wait for at lest 24 hours for creating DNS zone(!).

Hope DNS will be resolved soon.