Addon FTP Accounts DO Not Work

[cpanelnick]

Does anyone have a ticket????

cPanel.net Support Ticket Number:

[jeroman8]

Originally posted by bdraco
Does anyone have a ticket????

cPanel.net Support Ticket Number:

Here's mine: 11132
Jerry R

cPanel.net Support Ticket Number:

[X-Istencedotcom]

Have nick look into it, he fixed it on my server.

It should all work in cPanel 6.4.2

cPanel.net Support Ticket Number:

[jeroman8]

Who is Nick ?

And no, it doesn't work in 6.4.2 LOL, this is crazy !
Is there a way to reset everything that has to do with FTP
and get fresh files including the config files for FTP ?

Anyone know when Pure FTP will be availible for freedbs ?

Jerry

cPanel.net Support Ticket Number:

[jeroman8]

The proftpd was using the wrong config file !!
Someone fixed it yesterday - only took about 10 weeks LOL

cPanel.net Support Ticket Number:

[bbisales]

any idea what the actual fix was so we don't have to wait the 10 weeks

cPanel.net Support Ticket Number:

[asmithjr]

I found the /etc/proftpd/passwd.vhosts file had all the entries on my users cpanels and appeared to be correct.

My users were not able to login using IE (yes this is what they are doing)

I removed the @domainname.com from the user's id in the 1st field of the file and believe it or not it now works like a champ.

Problem is, now when they add new ftp accounts they do not work until I edit the passwd.vhosts file.

Any suggestions?

cPanel.net Support Ticket Number:

[bouncer]

Is there a possibility that this issue will be addressed in an upcomming upgrade.

This and the FrontPage issue have been going on for quite some time now with no true resolution.

It would be nice to know that something may be done soon with both these problems.

cPanel.net Support Ticket Number:

[hostito]

I am having same problem....

Any answer to this?

cPanel.net Support Ticket Number:

[hostito]

Well, check this out, it occured to me that this account I was testing had a unique IP, I tried without the @domain name and it worked.... Looks like this was my bad...

cPanel.net Support Ticket Number:

[buccaneerob]

For anyone else having this problem...

Make sure the following line is in your /etc/proftpd.conf file

AuthUserFile /etc/proftpd/passwd.vhosts

Another troubleshooting tool would be to try to login and run the following command in the shell

tail /var/log/messages

It will display the error, such as no such user, etc....

If after adding the line above to the proftpd.conf file I would suggest to check the file passwd.vhosts file to make sure the user is listed in there.

Hope this helps whomever may need it!

[Alexandre]

I am having the same problem. Additional FTP accounts not working If this could be fixed as soon as possible please. I'm loose my money!!!!!!!!!!
Please fix it asap!
Thanx for advance.

[tAzMaNiAc]

Originally posted by Alexandre
I am having the same problem. Additional FTP accounts not working If this could be fixed as soon as possible please. I'm loose my money!!!!!!!!!!
Please fix it asap!
Thanx for advance.

try the cPanel support method.

[Fillos]

For the record, and because I did not see it posted in this thread. Often the quickest and easiest way to fix an FTP problem is to swsitch to the alternate FTP program and then back again. For example, if you are using proftp on your server switch to pure and then back again. This will usually solve the problem.

HTH,

Mike

[ramprage]

Does anyone have a real solution yet?