Addon FTP Accounts DO Not Work

**Blue Optic** · 03-01-2003 12:54 PM

My Version:

WHM 6.0.0
Cpanel 6.0.0-E74
FreeBSD 4.7-RELEASE

Whenever a user creates an FTP account, the login does not work. The main account does--but not the addon.

I've checked:

/etc/proftpd/passwd.vhosts

and an entry IS added...but just doesn't work.

Suggestions?

**Curious Too** · 03-01-2003 01:16 PM

Originally posted by Blue Optic
My Version:

WHM 6.0.0
Cpanel 6.0.0-E74
FreeBSD 4.7-RELEASE

Whenever a user creates an FTP account, the login does not work. The main account does--but not the addon.

I've checked:

/etc/proftpd/passwd.vhosts

and an entry IS added...but just doesn't work.

Suggestions?

Is the user logging in as "username@domain.com?"

**Blue Optic** · 03-01-2003 03:01 PM

Yes

**Donna** · 03-01-2003 03:53 PM

Are they using the right hostname as well. If all else fails I just tell ppl to log into the server by it's name rather than the ftp.domain.com hostname

**Blue Optic** · 03-01-2003 04:34 PM

I'm FTPing from localhost to test it out---still doesn't work.

Can someone post their proftpd.conf file here?

**Blue Optic** · 03-01-2003 05:21 PM

Looked some more..

It's not adding any <VirtualHost> entries--should it be?

This is retarted..im paying for this and a main function isn't even working..

**cpanelnick** · 03-01-2003 05:27 PM

You really should submit a support ticket at http://support.cpanel.net

**Blue Optic** · 03-01-2003 05:33 PM

I have--been a couple of days and would like to get this going, so I'm trying to speed it up!

**jeroman8** · 03-24-2003 06:23 AM

DID YOU FIX THE PROBLEM ?

WHAT WAS IT ???
I'm having the same problem :-)))

HELP

**cpanelnick** · 03-24-2003 09:01 AM

Originally posted by Blue Optic
I have--been a couple of days and would like to get this going, so I'm trying to speed it up!

whats the ticket #?

X-Istence · 04-13-2003 11:30 AM

I am having the same problem, if this could be fixed as soon as possible please, i have a web hosting business to run here.

**bluedog** · 05-05-2003 12:35 AM

DAMN has this been fixed yet? What about all answers be posted so we can do a search and just get the answer instead of one person submit a ticket and a million more submit a ticket.

**Epyon** · 05-07-2003 08:06 PM

Yea. I'm having the same problem. Did anyone else figure out what was happening? I'd love to know.

email me if you know, or just reply..
ian@auricom.com

Cheers

**rweiss** · 05-21-2003 09:51 PM

Same here :-(...

FTP accounts work, and then they randomly stop working... I didn't believe a few users when they were complaining about this "off and on" behavior... Still haven't quite figured it out.

-Russell

cPanel.net Support Ticket Number:

**jeroman8** · 05-23-2003 07:07 AM

2-3 months and still not solved - this is really bad.
I contacted another company doing cpanel support.

They did a ktrace of the proftpd process while attempting to login to see what was happening. Upon viewing the ktrace file they noticed that that one of the calls was to /etc/pwd.db for the ID & PW. In the /var/log/auth.log they also noticed that the error "no such user found" was being showed.

It seems that in order for the FTP to work for the added accounts they must exist in /etc/pwd.db and at this point they do not.

cPanel.net Support Ticket Number:

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