All FTP accounts no longer work.

[pmayo]

For some reason all the FTP accounts do not work. They say login / pass incorrect. I'm not sure what happened but they all seemed fine 24 hours ago. WHM 9.7.2 cPanel 9.7.7-R15

[AbeFroman]

/scripts/fixproftpdconf

if that doesnt work

mv /etc/proftpd.conf /etc/proftpd.conf.bad
/scripts/rebuildproftpd

[pmayo]

That did the trick. Thx

[pmayo]

Ok I thought everything was fine. Seems all user created FTP accounts both current and new do not work. They no longer look like username@domain.com instead they are just the username.

[AbeFroman]

They are suppose to be just username, unless they are additional FTP accounts created in cpanel

[pmayo]

Yes it's the additional ones that don't work.

[Fearless]

Same here. The additionnal accounts don't seem to work anymore. Our web site host is looking into this.

[linux-image]

a wild guess:

/scripts/ftpupdate

might help.

[pmayo]

That didn't work. I tried both username@domain.com and username. Neither one seems to work.

[Pyro411]

Silly question. what client are you using to try connecting?

if you're using internet explorer the user@domain:password@domain won't work properly.

if you're using IE it'll need to be something to the effect of ftp://user%40domain:password@domain

[pmayo]

I'm using FlashFXP. All accounts worked before but a few days ago they all would not work. I ran the repair scripts which fixed the main FTP accounts but not the user created ones.

[lakkinit]

Okay my user created FTP accounts disappeared.. whats the deal?

[Fearless]

I'm using FlashFXP. All accounts worked before but a few days ago they all would not work. I ran the repair scripts which fixed the main FTP accounts but not the user created ones.

I'm also using FlashFXP and observed the same phenomenon. Anything but the main FTP account would work. My host has had a look and says the problem should be fixed. The anonymous FTP account works now but none of the users ones. I've been spending my time trying to figure out if the convention to log in has been changed but there is no mention of this anywhere.

Edit : Just tried logging in via Internet Explorer and the connection is being refused. I think there's a problem with the passwords.

[DigitalN]

Pure-ftpd was updated automatically if you had the rpm updates set to auto.

There are a few problems seenn after this update, such as users not being chrooted anymore on 3 out 3 servers that I have looked at today - The users who set the directory ie /public_html/ within their ftp clients can't login as its looking for public_html under /

Try logging in as a standard account user and cd / - see where that takes you.

[pmayo]

Tried everything but no luck. Everything works except the user accounts.