All the new accounts subdomain is not working

[alilam]

I have so deadly seriously problem

All the accounts when creating another new subdomains now..it all says Can't find server

but then if I type

http://www.mydomain.com/sub/

it works!

Is it the problem with cPanel this time??

cPanel.net Support Ticket Number:

[Higgins]

Originally posted by alilam
I have so deadly seriously problem

All the accounts when creating another new subdomains now..it all says Can't find server

but then if I type

http://www.mydomain.com/sub/

it works!

Is it the problem with cPanel this time??

cPanel.net Support Ticket Number:

Did you checked your Nameservers if the Subdomain is in the Zonefile for the Domain ?

cPanel.net Support Ticket Number:

[alilam]

I went into "Edit a DNS Zone"

Searched for the domain, and see

hk (subdomain name) A xxx.xxx.xxx.xxx (main IP)

It is there, the old subdomains are working just the new one doesn't work!

This problem started after the update version of cPanel
S82

but now I am on R104
still not fix the problem

How about you take a try if this works for you
http://hk.wchost-usa.com



HELP!!!!!!!!!!!!!!!!!!



cPanel.net Support Ticket Number:

[Higgins]

Works like a charm. No problem from here.

cPanel.net Support Ticket Number:

[Eli_ch]

i have the same problem!
but i think, i know now the reason...every new subdomain saves the old ip in the httpd.conf! so i have to open this conf file and change the old ip to the new one for every new entry of a subdomain, and then it works.

my problem is now, where can i change this ip??

cPanel.net Support Ticket Number:

[khoonchee]

Hi ,

We have this problem before and we found that the issue resolve from our server is that it is missing the subdomain entry in the httpd.conf file.

We added back the entry and the subdomain works fine again.

<VirtualHost serverIP>
ServerAlias subdomain.domain.com
ServerAdmin webmaster@subdomain.domain.com
DocumentRoot /home/Username/public_html/subdomain
BytesLog domlogs/subdomain.domain.com-bytes_log
ServerName subdomain.domain.com
ScriptAlias /cgi-bin/ /home/Username/public_html/subdomain/cgi-bin/
CustomLog domlogs/subdomain.domain.com combined
</VirtualHost>

Hope this help.

cPanel.net Support Ticket Number:

[Eli_ch]

thanks for you answer!

but my problem is diffrent...

our users can add new subdomains on their cpanel.
the entry in the httpd.conf is right, but the ip in the header
<VirtualHost xxx.xx.xx.xx> is everytime wrong!

so the new subdomain don't work, i have to change this header i.e. to <VirtualHost yyy.yy.yy.yy> and then the new subdomain works.

so my problem is now, where can i change this ip??
where is this ip saved?

when i add a new account the ip is correct. i only have this ip problems with new subdomains...

is there anyone who knows more about that??

cPanel.net Support Ticket Number:

[JMusic]

Where do you go to edit the httpd.conf file?

[jkiran21]

u can get httpd.conf in /etc/httpd/conf/httpd.conf