HI first thanks for taking the time to read this and hopefully help
ok I have just moved to a new server and im in the process of transfering accounts over, I have managed to transfer most over using the "Copy multiple accounts/packages from another server" in whm and that all worked fine, however I didnt transfer all as some are very big accounts so the very large ones I would do another way.
anyway im now trying to use the "Copy an account from another server" option for these few that are very large but im getting problems when trying and im getting this error "Copying account package file (attempt 1)...The password you provided is not correct. Retrying Copying account package file" etc etc
Now the details im adding in the connection sections are exactly the same as the settings for the multiple account transfer which worked? it goes through the process of gathering all the account info such as dbs etc from the source server it puts all the details in a rar/tar or whatever it is and everything is fine until it tries to copy them over and I get the error listed above.
any ideas how to fix this please?
thanks in advance
Now the password must be correct or I wouldnt be able to login via shh and get the account details