This is the third time in 2 years that I've purchased a cPanel 24/7 Phone Support incident and it "slips through the cracks" as one of the cPanel reps described it the last time this happened back in February when I needed to speak with someone urgently at cPanel.
Just like last time, I placed my Phone Support order and provided all of the correct credentials, received the "Order Complete and Awaiting Activation" email, and then nothing...
The last time it took almost 48 hours to get my Incident ID/PIN and this looks like a repeat of the same.
WHY does cPanel offer and advertise 24/7 paid phone support when the system does not process the order until the next day???