awstats - some sites show zero stats

[rsmw]

Awstats - for some it works, for others
it just shows zero's across the board.

Ok, so I have the following done in
an effort to get awstats to show stats
on ALL sites.

- Updated Cpanel
- Checked awstats config for
user with problem to verify
settings are the same as those
without the problem
- Checked, both users with
and without problem have
statistic pages in the /tmp/awstats
directory
- Issue happens for users with or
without a static IP address

Everything that I have looked at
seems to be identical with users
experiencing the problem and those
who do not. I have updated the sites
not working from command line, this
fails as well.

Anyone else have this problem and if
so, any solution?

--
Ross Smith
Super User Solutions LLC
VP - Director of Operations

[rsmw]

Btw, I HAVE run the /scripts/runweblogs script
and it did not help.

[rsmw]

Anyone have any suggestions on this?

[vizaweb]

I am also having the same problem and need to find a solution. This is making my hair fall out. (I am 22.)

[casey]

I don't know, but there are two situations I can think of off the top of my head in which no hits will be counted:

1) If the site is accessed via https
2) If the site is accessed via the IP or hostname

[vizaweb]

These are straight up hits to the main domain. I have looked in the log file, and there are entries.

[rsmw]

In case anyone needs help with this, the issue was https (resolved by ticket with Cpanel)

[vizaweb]

are you saying that those customers that accessed cPanel via https were getting 0 stats, or that visitors to the site via https were blowing out the stats?

[richenou]

I can fix my pb too...
Stats are down since the 10th June....
I ran the script ::


root@ns6 [~]# /scripts/runweblogs
Log checker loaded ok..
What user's logs did you want to update? naomi1
==> Loading Config (cpanellogd) .... Done
Urchin webserver is not running
Urchin scheduler is not running
1
==> cpaneld(logger) 8.0 Starting (1 processor system).....
==> Shared RRDTOOL support enabled
Processing naomi1...
Run Logs naomi1,naomi1.net,38797312000,
LANGUAGE: english /usr/local/cpanel/lang/.english
Update status for /var/cpanel/bandwidth/naomi1-http.rrd: (1250)
Processing exim stats for naomi1....DBD::mysql::db do failed: Can't open file: 'sends.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1923.
DBD::mysql::db do failed: Can't open file: 'smtp.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1924.
DBD::mysql::st execute failed: Can't open file: 'smtp.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1926.
DBD::mysql::st fetchrow_hashref failed: fetch() without execute() at /usr/local/cpanel/cpanellogd line 1927.
DBD::mysql::db do failed: Can't open file: 'smtp.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1930.
DBD::mysql::db do failed: Can't open file: 'smtp.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1931.
DBD::mysql::db do failed: Can't open file: 'sends.MYI'. (errno: 145) at /usr/local/cpanel/cpanellogd line 1932.
...Done
Update status for /var/cpanel/bandwidth/naomi1-all.rrd: (1250)
LANGUAGE: english /usr/local/cpanel/lang/.english
WEBLANG english
Archive Status: 0
Waiting for load to go down to continue

[richenou]

I think I found out the soluce...


The load average above the number of cpus at which logs file processing should be suspended (default 0):
I put at 10, it was at 0...

but what is this stuff??

Stats Log Level (default is 1) [0...5]: setted to 1...
is it OK? what does it happen if I change this number?