Backup bug - very simple to fix, bu not touched almoust a year.

[ankesen]

Cpanel is restoring accounts in this manner:


Restoring Mail files
Done

...


Restoring subdomains

..Done


Restoring parked domains

..Done


Restoring addon domains

..Done




So as You can see, first mail aliases are copied, then subdomains are restored.
But then Addon Domains are restortd and all aliases and subdomains previously restored are overwritten. So basicly You cant easy restore backup, because You must manualy add subdomains once more, and then copy valiases files from backup manualy too. It so simple, why they won't fix it - just change order of restoring. I would do some fix myself, but restoring is hidden in binary file /usr/local/cpanel/whostmgr/bin/whostmgr2.

[cpanelben]

What version (build number) are you using?

[ankesen]

stables mostly, but about 6 month ago I've tested this on edge, current, release and stable. Same on every version. Easy to test - create account, add fe. 2 addon domains, add subdomains to those and mail aliases. Then backup this account, delete and restore from backup. Subdomains will be missing, mailailiases too.

[ankesen]

BTW. I have 1200 accounts to move across the servers. Logging to eachone and manualy adding missing subdomains is a little problem. I would be nice, if cPanel could just change the order in restore script, and spare me 72hrs of clicking. I can do myself, but this in binary file...

[chirpy]

Ben is asking you what version of cPanel you are using, not which build tree which is not relevant. Probably your OS would help if it's not an RH derivative.

I've done many restores on the latest versions and never had a problem with restoring addon, parked subdomains or mail aliases.

[ankesen]

Currently we have about 40 cpanel servers. Mostly:
WHM 10.8.0 cPanel 10.8.1-S31
CentOS 4.2 i686 - WHM X v3.1.0
Since 2 years I have never seen succesfull restore with subdomain-of-an-addon-domain and mailailases of addon's. We have moved thousends of accounts, and only if subdomain have fe. redirects it will be recreated. It's ultra easy to reproduce.
1. create account for test (fe. login dtst, domain dtst.com ).
2. add addon domain (fe. dom.com)
3. add subs to it ( fe. s1.dom.com, s2.dom.com )
4. add some mail aliases ( m1@dom.com -> somwhere )
5. do a backup of this account.
6. delete
7. restore from backup.

As restore script is used in accs. transfer also - any migration has same problem. I've post it into buglist about year ago, confirmed by Dan from cPanel - problem exist. I supose it's just wrong order of restoring but I don't know internals of cPanel, so it's just a guess.

[cpanelben]

The main reason I asked is because this was changed many months ago. The current order is as follows:

Restoring cpanel user config file
Restoring reseller privs (if any)
Restoring SSL keys and Certificates
Restoring frontpage (if installed)
Restoring MySQL privs
Reloading MySQL
Restoring PostgreSQL privs
Restoring Mailman lists
Restoring Mailman Archives
Restoring quota
Restoring shell
Restoring password
Restoring proftpd file
Resyncing Ftp Passwords
Restoring subdomains
Restoring parked domains
Restoring addon domains
Doing fileprotect conversion
Restoring nobody owned files
Setting interchange permissions
Restoring Mail files
Converting email to cPanel 5+ (if needed)
Reconfiguring email Passwords (if needed)
Fixing mail permissions
Fixing mail autoresponders
Restoring crontab
Converting to maildir if needed
Restore Complete

As you can see, restoring mail occurs long after the domains are restored.

[ankesen]

But addon-doms still after subdomains. I will test if mailaliases of addons are restored correctly on stable version today. Subdomains are more important, as in mass migration I'm just copying manualy all /etc/valiases by hand. But each subdomain must be 'clicked'.

[ankesen]

Just made an test on latest stable (10.8.1-STABLE_31)
1. create new account
2. add addon-domain
3. add mail-aliases to addon
4. subdomain to addon
5. transfer onto other server.
Subdomain is missing.
Aliases are missing.

Just take a 5 mins breake and do this test. I currently all my cPanels are stable versions, but I supose it's on others too.

[cpanelben]

Just tested this myself after having another person test it earlier today, and it works for me too. Your instructions are pretty simple. Have you left out any other conditions? Please submit a support ticket so that we can look into your specific server.

[ankesen]

I've posted this:
http://bugzilla.cpanel.net/show_bug.cgi?id=1240
over a year ago. Only soultion You've found is to manualy add missing subdomains. Sadly I don't have direct access to submiting tickets. I can mail You my server details. We have very standard configurations, plus fantastico&rvskin.

[chirpy]

If a cPanel employee says that you can log a ticket, then you can go ahead and do so on their site whether your license is direct or not.

[cpanelben]

Thanks for your persistence ankesen. This issue is resolved in Edge builds.

[DavidR]

Thanks for your persistence ankesen. This issue is resolved in Edge builds.

That was an efficient exchange When you say resolved in Edge, when would that make it to Release?

David

[cpanelben]

No earlier than late next week.