Backups Not Working Properly

[Exon]

I'm suddenly having problems with my remote backups. Here's the lowdown.

The backups are setup in WHM to push to my machine at home. I like having a copy of the backups at the DC, and at home. This just makes me fell...warm and safe.

A couple weeks ago the backups just...stopped working. Nothing changed in the WHM settings, or on my home router/computer. WHM Remote Backups just, stopped working.

I can perfectly login myself, and upload files - but if WHM attempts, it fails. See below the output from SSH:

Net::FTP=GLOB(0xa6ad308)<<< 220 BulletProof FTP Server ready ...
Net::FTP=GLOB(0xa6ad308)>>> user ****
Net::FTP=GLOB(0xa6ad308)<<< 331 Password required for exonnet.
Net::FTP=GLOB(0xa6ad308)>>> PASS ....
Net::FTP=GLOB(0xa6ad308)<<< 230 User *** logged in.
Net::FTP=GLOB(0xa6ad308)>>> TYPE I
Net::FTP=GLOB(0xa6ad308)<<< 200 Type set to I.
Net::FTP=GLOB(0xa6ad308)>>> MKD cpbackup
Net::FTP=GLOB(0xa6ad308)<<< 550 '/cpbackup': can't create directory. No permission.
Net::FTP=GLOB(0xa6ad308)>>> MKD cpbackup/daily
Net::FTP=GLOB(0xa6ad308)<<< 550 '/cpbackup/daily': can't create directory. No permission.
Net::FTP=GLOB(0xa6ad308)>>> CWD cpbackup/daily
Net::FTP=GLOB(0xa6ad308)<<< 250 CWD command successful. "/cpbackup/daily" is current directory.
Net::FTP=GLOB(0xa6ad308)>>> ALLO 214702943
Net::FTP=GLOB(0xa6ad308)<<< 200 ALLO Ok : 17006317568 bytes available.
Net::FTP=GLOB(0xa6ad308)>>> PASV
Net::FTP=GLOB(0xa6ad308)<<< 227 Entering Passive Mode (192,168,1,100,42,66)
Net::FTP=GLOB(0xa6ad308)>>> STOR ****.tar.gz
Net::FTP=GLOB(0xa6ad308): Timeout at /scripts/cpbackup line 419
Net::FTP=GLOB(0xa6ad308)>>> QUIT
Net::FTP=GLOB(0xa6ad308)<<< 221 Bye bye ...

Line 419 of cpbackup:

$ftp->put($targetfile,$remotefile);

Now, while it says it can't create the directory. No permission, just before that on a different backup it did create the directory, so I'm assuming that it says "No permission" because the directory is already created?

If I delete the /cpbackup or the /cpbackup/daily folder(s) it has no problem recreating the folders, and just - once again - times out on line 419.

**** in place to protect the innocent.

Thanks for any help anyone can provide.

[webignition]

You might want to also check the logs on the remote FTP server /scripts/cpbackup is trying to send the backups to and see if there are any clues there.

[Exon]

I'll post the exact log tonight when I get home from the office, but all it states is that the server disconnected.

[Lyttek]

It shows that it's trying to use a PASV connection... that may be where it's failing. Make sure that your FTP server is setup for that correctly, or try toggling it the other way.

[Exon]

AWESOME! Why can't it just say, "You enabled Passive mode you IDIOT" instead of the timeout errors.'

Thanks Lyttek! Awesome!

[Lyttek]

Doncha just love those moments?

[claven177]

I have set the Configure Backup on WHM

Use Passive mode for Ftp transfers
as Disabled

and now is fine.