Bandwidth count incorrect

[Tagor]

Hi,

I am having this problem:

A customer used 50% of his bandwidth. But cPanel put the exceeded page on his site. Also I receive the "80% used mail" daily. Only this account is infected. How can I solve this problem?

I temporarily put a zero after his limit.

[Tagor]

Nobody ... ?

[Ramsy]

are you running on release, current or edge version ?
i had the same problem, which was resolved after downgrading back to stable

[Tagor]

Nope, STABLE

[bijo]

Originally Posted by Tagor

Hi,

I am having this problem:

A customer used 50% of his bandwidth. But cPanel put the exceeded page on his site. Also I receive the "80% used mail" daily. Only this account is infected. How can I solve this problem?

I temporarily put a zero after his limit.

Hi,

Check the /etc/passwd file.
May be the userid and group id of the particular user conflicting with other user.
If yes correct it.

If there is no problem in the /etc/passwd file run this command

find /home/ -user <username>

If you get more than one main directory, change the ownership of the other directory.

eg, Suppose, After running the find command you will get two directory's

First is /home/user1 and second is /home/user2

Then change the ownership of the wrong directory

chown -R root.root /home/user2

Hope it will solve your problem.

[Tagor]

Thanks for your reply. All seems to be ok. But the bandwidth counter is still working incorrect.

Any other suggestions?

[XPerties]

I have the same issue with one client. Used 47% of allowed bandwidth and cpanel suspended his account.

Running latest stable on RHE 3.

[manokiss]

Same problem here in the stable version, i updated to the edge and the problem continue, also the clients are complaining because they are receiving the 80% bandwidth alert when they only used almost 40% of the bandwidth.

im going to open a ticket to see what cpanel can do

[Tagor]

Ok, please refer to this topic. I am using RHL 9.0.

Seems to be a major issue.

[Tagor]

Any updates?

[manokiss]

guys, check if the /var/cpanel/users/USERNAME dont have duplicated DNS enries, that was causing the problem in my case.

[Tagor]

Originally Posted by manokiss

guys, check if the /var/cpanel/users/USERNAME dont have duplicated DNS enries, that was causing the problem in my case.

Jup, mine had also two entries.
Thanks!

[XPerties]

Nope, no double entry for me.

[pizzaman]

Guess, cPanel needs to come up with some /script/fixbw*
I have this problem too.

[XPerties]

Originally Posted by pizzaman

Guess, cPanel needs to come up with some /script/fixbw*
I have this problem too.

nothing more than pissing a client off and telling them they used 100 gig of bandwidth when they only used 1.2