Bandwidth not calculating

**lblanchardiii** · 03-01-2010 04:03 AM

I think I may have done something wrong, but a few of my sites hosted on WHM doesn't show ANY kind of bandwidth monitoring on them. They are all listed at 0 bandwidth used when I know for a fact that they've used a lot more than that.

Some sites do still calculate the correct bandwidth usage, so I'm thinking it might be a permissions problem. Where should I start looking?

**gertiebeth** · 03-01-2010 04:09 AM

Originally Posted by lblanchardiii

I think I may have done something wrong, but a few of my sites hosted on WHM doesn't show ANY kind of bandwidth monitoring on them. They are all listed at 0 bandwidth used when I know for a fact that they've used a lot more than that.

Some sites do still calculate the correct bandwidth usage, so I'm thinking it might be a permissions problem. Where should I start looking?

I am experiencing this as well. I tried /scripts/upcp with no luck. Version: cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9

**madaboutlinux** · 03-01-2010 06:12 AM

Originally Posted by lblanchardiii

I think I may have done something wrong, but a few of my sites hosted on WHM doesn't show ANY kind of bandwidth monitoring on them. They are all listed at 0 bandwidth used when I know for a fact that they've used a lot more than that.

Some sites do still calculate the correct bandwidth usage, so I'm thinking it might be a permissions problem. Where should I start looking?

Where do you check the bandwidth usage of the domains? If you have assigned unlimited bandwidth for a domain, the WHM >> "View Bandwidth Usage" option will show you as 0MB used.

**gertiebeth** · 03-01-2010 09:30 AM

Originally Posted by madaboutlinux

Where do you check the bandwidth usage of the domains? If you have assigned unlimited bandwidth for a domain, the WHM >> "View Bandwidth Usage" option will show you as 0MB used.

Yes, /scripts/showbw and the domains have a set bandwidth amount, not unlimited.

**mohit** · 03-07-2010 07:47 AM

Having same issue on cPanel 11.25.0-S43473

A high traffic site is now showing 4MB usage, where as its should be above 40GB already.

I am going to restart few things and then update you here.

**mohit** · 03-07-2010 08:17 AM

is it only me getting errors when trying to run weblog for a user.

/scripts/runweblogs myuser

==> cPanel Log Daemon version 24.0
Processing logs during blackout period...
==> Loaded RRDs: version 1.3006
==> WARNING: The configured processor count does not match the
==> actual processor count (4)! Running log analysis programs
==> on this system may cause excessive load! You should set "extracpus"
==> to "0" in /var/cpanel/cpanel.config if this is not ok.
Processing myuser...
Run Logs domain: myusers.com BW Limit: 209715200000 Domains: [abc.xx abc.myusers.com domain.myusers.com domain.com holly.domain.com]
info [safeapacherestart] Restart elapsed seconds: 5
[2010-03-07 07:10:16 -0600] Process bandwidth for myuser
[2010-03-07 07:10:18 -0600] Processing exim stats for myuser....
[2010-03-07 07:10:21 -0600] ...Done
[2010-03-07 07:10:21 -0600] warn [Internal Warning while parsing [stdin] 7160] Argument "r" isn't numeric in subtraction (-) at /usr/local/cpanel/Cpanel/Bandwidth/BytesLogs.pm line 152, <GEN11> line 1.
at /usr/local/cpanel/Cpanel/Bandwidth/BytesLogs.pm line 152
Cpanel::Bandwidth::BytesLogs::parse_ftplog('ftp', '/usr/local/apache/domlogs/ftp.myusers.com-ftp_log', 9663676416, 'Cpanel::BandwidthDB=HASH(0xa2e3490)', 'HASH(0xa15ef78)') called at /usr/local/cpanel/Cpanel/Logd.pm line 1786
Cpanel::Logd::parseftpbyteslog('myuser', '/usr/local/apache/domlogs/ftp.myusers.com-ftp_log', 9663676416, 'HASH(0xa1fd94c)', 'Cpanel::BandwidthDB=HASH(0xa2e3490)', 'HASH(0xa15eca8)') called at /usr/local/cpanel/Cpanel/Logd.pm line 714
Cpanel::Logd::updatebw('myuser', '/home/myuser', 1541, 'myusers.com', 209715200000, 'ARRAY(0xa18444c)') called at /usr/local/cpanel/libexec/cpanellogd line 178

[an error occurred while processing this directive]
Day '_' out of range 1..31 at /usr/local/cpanel/Cpanel/Bandwidth/BytesLogs.pm line 152
[root@xxxx ~]#

(ofcource removed actual domain name)

**EliteHosting** · 03-09-2010 09:32 AM

I'm having the same problem.

**mohit** · 03-10-2010 03:17 AM

seems cpanel will no longer calculate bandwidth for apache 1.3x users.

**Stugots** · 03-12-2010 04:18 PM

I have the same issue, but they all just stopped working.

**mohit** · 03-13-2010 03:20 AM

The list will grow on i think.

Can you guys mention what apache version you are using on server which has this problem

I think cpanel new cPanel 11.25 Log Processing process has changed
and this is whats causing this issue.

see the sticky thread on this forum.

**VeZoZ** · 03-16-2010 12:20 PM

cPanel is not calculating bandwidth usage for us on one machine running apache 2. The auto calculations no longer work and each day it ends up being cleared even though webalizer and awstats were processed. However if we run "/scripts/runweblogs user" bandwidth usage is recorded for that day up to that point. Seems to have started after they fixed some bandwidth calculating issues in 43472.

**Sergiu Tot** · 03-18-2010 08:36 AM

I'm in the same situation as VeZoZ. Does anyone knows what is going on?

**VeZoZ** · 03-18-2010 01:29 PM

Starting to get random reports from certain sites on other servers. Seems to affect certain sites not all sites on the servers. Why I have no idea doesn't seem to be much of a pattern.

**VeZoZ** · 03-23-2010 01:59 PM

Anyone fix this? Tried ticket haven't received a helpful reply as of yet.

**mohit** · 03-23-2010 03:45 PM

only option i can think is left for me is to migrate to a new box now.

I've a reseller who seems to be over-loading my server with 10G traffic a day and i am not able to show him bandwidth usage details.

another one is having their monthly usage clubbed together and is real mad at me now.

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