Blank page on webmail after tonigth's update

[ymfm]

I'm receiving a blank page when I access the webmail (2095/2096). www.xxxxxx.com/webmail

The problem is on Cpanel 8. I downgraded to Cpane 7.4 (stable) and the problem disapeared.

Does anyone knows about this problem?

thanks

cPanel.net Support Ticket Number:

[cpanelnick]

Originally posted by ymfm
I'm receiving a blank page when I access the webmail (2095/2096). www.xxxxxx.com/webmail

The problem is on Cpanel 8. I downgraded to Cpane 7.4 (stable) and the problem disapeared.

Does anyone knows about this problem?

thanks

cPanel.net Support Ticket Number:

Just update again to either 8.2 edge or release it should be ok now.

cPanel.net Support Ticket Number:

[Jemshi]

hey Nick,

same problem for the following version ?

WHM 8.5.1 cPanel 8.5.3-S3
RedHat 7.3 - WHM X v2.1.1

[LP-Trel]

I'm running the 8.5.3-R4 on FreeBSD and I have this same problem.

Any idea on how to fix it?

[dwayrynen]

Originally posted by LifelessHost
I'm running the 8.5.3-R4 on FreeBSD and I have this same problem.

Any idea on how to fix it?

Hopefully those people searching on "webmail blank" will find this post...

The fix for us was to (as root):

cd /usr/lib/perl5
find . -type d | xargs chmod go+rx
find . -type f | xargs chmod go+r


We had opened a ticket on this subject more than 36 hours ago. I guess being a partner noc doesn't give you any benefit when it comes to support even though we pay for it. We have opened less than 10 tickets in 2 years - so we are able to support ourselves for the most part. It's only when new updates come along (like the one forced on us last week when a stable release broke every one of our servers) that we might ask for help.

Not being able to wait for support any longer, I finally got a chance to run webmaild under strace to see what the errors may be - there were lots of NOENT hits on webmaild trying to open various perl libraries. Looking at the permissions on the various perl libraries showed that they were installed with only user read/write/execute privileges - with group and other privs turned off.

This is symptomatic of earlier reports to cpanel, Inc where the various install software doesn't adequately set the permissions on files it installs - using whatever the default umask is set to rather than setting it to what it cpanel expects it to be for the programs they install. Hopefully cpanel will fix this going forward.

The techs finally did log into the one server we gave them access to, but other than run updatenow;upcp they didn't do anything else with respect to "supporting" us.


I apologize for my bitter tone, but this is not the first time we haven't been able to get support for a product we believe we pay dearly for and purposefully recommend to our customers. Support for cpanel is directly tied to the amount of support you expect to request - we selected the lowest option, which means we still pay for it. If we had an option to not pay for support, we'd take that and probably stop our bitching. :-)

Darin

[LordJMann]

I still have this problem, that fix didn't work

I just recently transfered servers and it worked before that...

I get this error when trying to go to horde manaully:

Warning: Failed opening '/usr/local/cpanel/base/horde/lib/../config/registry.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Registry.php on line 102

Warning: Failed opening '/usr/local/cpanel/base/horde/config/lang.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Lang.php on line 72

Warning: Failed opening '/usr/local/cpanel/base/horde/config/horde.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Registry.php on line 588

[kylekeith2]

im getting the same errors.. webmail is blank for both horde and squirrel mail.. it just goes to a blank page.
neomail works
after reading this post im beginning to think it is a problem with perl and am going to work on recompiling perl5.

WHM 8.6.0 Cpanel 8.7.0-E25 FreeBSD 4.8-STABLE

brooke# /scripts/fixwebmail
chown: separation of user and group with a period is deprecated
chown: /usr/local/etc/cpanel/base/webmail/data: No such file or directory
chmod: /usr/local/etc/cpanel/base/webmail/data: No such file or directory

[LordJMann]

I fixed this problem by simply upgrading cPanel.

[kylekeith2]

welll its not fixing for me... is there anyway to force a re-update?

mine goes through and says that it is already updated to the newest version

==> Checking to see if you have the latest version.....Yep! 8.7.0-EDGE_25
==> Exiting
Kill Proc Enabled
Rebuilding Process List...Done
Scanning.....Done
Scanning suexec_log...Done
brooke#

[LordJMann]

Change your update preferences to only update for the stable release, this will force a rollback, then change your update preferences to update for the edge release and then upgrade again.

[kylekeith2]

updates didnt fix this problem.


i pushed it to the Release Update and it caused more problems then fixing the webmail.. webmail was fixed but i couldnt leave it like that so i redid it to the EDGE update and i still have blank pages

cross refference between this post also

http://forums.cpanel.net/showthread....0299#post90299

[inteltechs]

anyone got it fixed?

[cpanelnick]

If you are having this problem , please post what os you are using, and submit a ticket.

[inteltechs]

Originally posted by bdraco
If you are having this problem , please post what os you are using, and submit a ticket.

FreeBSD 5.1

WHM 8.6.0 cPanel 8.7.0-R26
FreeBSD 5.1-RELEASE-p11 - WHM X v2.1.1

Ticket # 37317

Thanks.

[manlius.com]

Problem reappears with the lastest updates for release version. I have opened a support ticket.

WHM 8.6.0 cPanel 8.7.0-R80
RedHat 9 - WHM X v2.1.2

cPanel.net Support Ticket Number: 37349