Broken Suspended Page?

[kampret]

Suddenly my suspended page is just showing this words :
" Executing in an invalid environment for the supplied user "



I did this three kind of these performs below but the result of suspended page is still the same :
1. EasyApache
2. Upgrade Cpanel from Release to Current with --force flag
3. /scripts/rebuildhttpdconf

Does anyone know how to fix this issue?
Any helps will be very appreciated, thank you

[kampret]

Anybody? Never have this issue?

[handsonhosting]

have you checked the permissions on the suspendedpage.cgi file to make sure that it can execute correctly?

I've not run into this error myself, but I'd doublecheck the permissions and the owner associated with the suspendedpage.cgi file first and make sure they are correct.

[kampret]

All right then I'll check and comparing the permission+owner of cgi file related to that suspended page with my other Cpanel server.
Thank you handsonhosting

[kampret]

All permission and owner of cgi files are all the same with the fresh Cpanel server...
But it still cannot show for suspendedpage.cgi in the correct way exept that words above...

[kampret]

Anyone? CpanelKenneth? CpanelDavid?

[cpanelkenneth]

Suddenly my suspended page is just showing this words :
" Executing in an invalid environment for the supplied user "

That means the CGI script could not retrieve information about the user from /etc/passwd. Does the user still exist on the system?

[kampret]

Thank you Kenneth

Yes the user is still exist on the server.
Btw any users on the server will have that broken suspendedpage.cgi if I suspend him.
defaultwebpage.cgi is have the same warning words as suspendedpage.cgi either.

Any other suggestion?

[kampret]

Bump!
Anybody with helps will be very appreciate

[graduan]

just

login as root

cd /usr/local/cpanel/cgi-sys

chown root:wheel suspendedpage.cgi

and CTRL-F5

att,
Giancarlo Raduan

[dinho]

hi, i have the same problem here and i verify all sugestions in this topic but nothing works, please help!?!?!

[cPanelDon]

hi, i have the same problem here and i verify all sugestions in this topic but nothing works, please help!?!?!

Please consider submitting a support request so that we may assist with investigating the specific circumstances affecting your system; when available, please send me your ticket ID number so that I may follow-up internally. The following support resource may be used to initiate a ticket submission: Additional Support Options - cPanel Inc.

[cPanelDavidL]

As a further note:

If you are affected by this error assure that /etc/valiases/ files have the proper permissions and ownerships ( user:mail & 0644 ).

[root@cent54beta]-[/etc/valiases]#ls -la
total 272
drwx--x--x  2 root     root  4096 Aug 12 10:18 ./
drwxr-xr-x 63 root     root 12288 Sep 11 06:48 ../
-rw-r--r--  1 apepnet  mail    11 Feb 14  2010 apep.net
-rw-r--r--  1 thearrow mail    12 Feb  2  2010 benjamin-linus.com
-rw-r--r--  1 thearrow mail    12 Feb  2  2010 benjamin.thearrow.info
-rw-r--r--  1 bubba    mail     9 Feb 11  2010 bubba.net
-rw-r--r--  1 thelook  mail    11 Feb 11  2010 cpaddon1.test
-rw-r--r--  1 thelook  mail    11 Feb 11  2010 cpaddon1.thelookingglass.info
-rw-r--r--  1 thelook  mail    11 Feb 11  2010 cpaddon2.test
-rw-r--r--  1 thelook  mail    11 Feb 11  2010 cpaddon2.thelookingglass.info

The lookup we use to determine UID for proper allignment of the environment depends on the /etc/valiases/ files containing those proper permissions and ownerships.