can someone PLEASE walk me thru an ftp backup? I always get an error.

[LaZogNa]

I am trying to do a ftp backup (I have one drive) but when I do I always end up with errors like this:

Only accounts can be backed up over ftp. The configuration file backup option has been turned off.
/backup is not a directory..
Backup has been disabled to prevent file loss..
/backup does not exist..
Backup has been disabled to prevent file loss..
Backup Configuration Saved!

Here is how I have it setup:

Backup Status: Enabled
Backup Interval: Monthly
Days to run backup: Sunday
Remount/Unmount backup drive: Disabled
Bail out if the backup drive cannot be mounted: Disabled
Incremental backup: Disabled
Backup Accounts: Enabled
Backup Config Files: Disabled
Sql Databases: Per Accounts Only
Backup Raw Access Logs: Disabled
Backup Type: Remote Ftp Server
Ftp Backup Host: ftp.pleasework.com (not actual name
Ftp Backup User: user1
Ftp Backup Pass: password1
Backup Destination: /backup (on my ftp their is a folder /backup)

Now when I hit save I get that error message I pasted above.
Im sure someone is using the ftp backup with no problem. Please anyone, advice?

cPanel.net Support Ticket Number:

[JCave]

Are you sure the directory /backup exists? You have to create the directory, WHM doesnt create it for ya.

Peace Out

cPanel.net Support Ticket Number:

[LaZogNa]

Thanks JCave for your reply

on my remote ftp server the directory /backup exist

on my hard drive it does not...but i can login and mkdir backup on my hard drive if that is whats required...

so if i make the /backup on my server then I can upload a backup to a remote ftp location?

Thanks JCave for your reply

cPanel.net Support Ticket Number:

[JCave]

Did you select the radio button that says "Remote Ftp Server (Accounts Only)". I think the last option is for the current the standard option. As far as I can tell you have to define a real folder whether you have Remote Ftp Server marked or not.

Peace Out

[LaZogNa]

I gotcha, thats what I started to think...make a folder called /backup on my server even tho I will be doing the back to remote ftp. And yes I had the remote ftp button tagged.

I'm going to give this a try. Thanks for your help!

cPanel.net Support Ticket Number:

[LaZogNa]

well I added the /backup folder and tried agian... this time I got less of an error message but still no dice...I got this:

"Only accounts can be backed up over ftp. The configuration file backup option has been turned off.
Backup Configuration Saved!"

Weird. I only have "backup accounts" checked so im not sure why i am geting this message. *sigh*

cPanel.net Support Ticket Number:

[DWHS.net]

I get the same error.

Anyone find a solution for this.

It will only back up to the ftp location /

Yet when I try to retrieve from this location I get:

"Sorry, there are no backups located at //cpbackup! "

Why does it think there are two slashes?

I am thinking if I can get it to back up to a folder and not the / it will pull from them o.k.

The main problem as posted above is why would it not recognize the folder? It works with / why not /backups

BTW I tried all permisions and all for of the folder path.

Thanks, Charles

cPanel.net Support Ticket Number:

[albertg]

hmmm i am having this issue right now too. WHM unable to recognise /backup folder in remote server.

WHM version i am on is

WHM 8.5.4 cPanel 8.5.5-R60
RedHat 9 - WHM X v2.1.1

[publicx2001]

same error here......

[I-Web]

Im having the same problem on 2 servers.........

Is this a bug? Would be nice to hear from nick....

[JCave]

"Only accounts can be backed up over ftp. The configuration file backup option has been turned off.
Backup Configuration Saved!"

This isnt an error, just a notice of what cpanel is doing.
However, cpanel wont backup for me anymore. Stopped doing it when I upgraded to the release versions.

[Drew Nichols]

Same problem for me on all servers I try it on. Once we *do* get it working, how can we restore, site-by-site?
Thanks guys/gals.

[KeithRocheck]

I received the same error. My server has never ran a single backup in 2 days.

I am pretty sure I set everything right too.

Keith