Cannot Unsuspend account

[dyrer]

hello
I have yesterday suspended an account with cPanel and now i cannot un-suspend and message says is not suspended.
I there any other way to unsuspend manually this account?

[cPanelMichael]

Hello

Please try suspending, and then un-suspending the account. If the issue persists, please post any specific error messages from the cPanel error log when you unsuspend the account. The cPanel error log is located at:

# /usr/local/cpanel/logs/error_log

Thank you.

[dyrer]

access denied this is the message


When unsuspend this is what i get

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The user 'username' is not suspended (password is not locked).
If this account is partially suspended, suspend the account
to make the account fully suspended before unsuspending.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[cPanelMichael]

To clarify, you suspended the account again before attempting to unsuspend it again? If so, please paste the output from the cPanel error log when unsuspending the account.

Thank you.

[dyrer]

Hello

Please try suspending, and then un-suspending the account. If the issue persists, please post any specific error messages from the cPanel error log when you unsuspend the account. The cPanel error log is located at:

# /usr/local/cpanel/logs/error_log

Thank you.

With this command i get message access denied

[cPanelMichael]

With this command i get message access denied

This is not a command, but rather a path to the log file. You can view it via a command such as:

# tail -f /usr/local/cpanel/logs/error_log

However, it's likely better to submit a ticket if you are not familiar with the command line enviroment. You can open a ticket using the following URL:

Submit A Ticket

You can post the ticket number here so we can track it for you.

Thank you.

[dyrer]

2012-05-02 17:48:48 +0300] warn [suspendacct] You do not have permission to modify quotas. at /usr/local/cpanel/Whostmgr/Quota.pm line 140
Whostmgr::Quota::setusersquota('domain', 0) called at /usr/local/cpanel/scripts/suspendacct line 195
[2012-05-02 17:48:48 +0300] warn [suspendacct] You do not have permission to modify quotas. at /usr/local/cpanel/Whostmgr/Quota.pm line 140
Whostmgr::Quota::setusersquota('domain', 500) called at /usr/local/cpanel/scripts/suspendacct line 245

[cPanelMichael]

That error message should just be warning, however could you open a ticket with our support staff so we can take a closer look? A ticket can be opened via the following URL:

Submit A Ticket

You can post the ticket number here so we can track it for you.

Thank you.

[soumya.tr]

Hi,

Was this issue fixed? If yes what was the issue?

Thanks in advance

[anilalapy]

Was this issue resolved? I am also facing the same problem. Suspending and unsuspending the account doesn't work..

Thanks.

[cPanelMichael]

Was this issue resolved? I am also facing the same problem. Suspending and unsuspending the account doesn't work..

Do you notice any particular error messages in the cPanel error log when you experience the issue? If not, feel free to submit a ticket and let us know the ticket number. This will allow us to report back the cause of the problem once it's resolved.

Thank you.