can't access cpanel using /cpanel, only direct port? https not working

[jacksony]

Hi, I have a serious problem here.

Problem 1

I am able to access my cpanel and whm directly using direct ports at http://www.apc.sg:2082 and http://www.apc.sg:2086 respectively. however when I tried to access using http://www.apc.sg/cpanel or /whm, it returns 'page not found error'.

Problem 2

Also, I have installed all the relevant SSL modules, openssl, curl with ssl. And I even has a SSL installed on my server. But the problem is when I try to access using https://www.apc.sg:2083 or :2087, it returns page not found at all.

I can access my ssl site at https://www.apc.sg/ but when I try to access SSL of cpanel or whm, it just returns page not found. anyone has this problem can enlighten me? Thank you very much!

[jacksony]

I am using cpanel on redhat 9.

[jacksony]

This is my recompile of apache. could it be any of the error below that is leading to the problem above?

"/etc/rc.d/init.d/httpd start: httpd started
Setting /home permissions to 0711......Done
Setting permissions
17:49:04 URL:http://layer1.cpanel.net/buildapache...t-2.5.7.tar.gz [5233 21/523321] -> "libmcrypt-2.5.7.tar.gz" [1]
Untarring mcryptDone
configure libmcrypt-2.5.7...(--prefix=/usr --disable-posix-threads)............. .....................Done
make -j 4 libmcrypt-2.5.7....................................................... .............................Done
make libmcrypt-2.5.7...(install)........Done
17:51:03 URL:http://layer1.cpanel.net/buildapache...-0.8.18.tar.gz [347483/ 347483] -> "mhash-0.8.18.tar.gz" [1]
Untarring mhashDone
configure mhash-0.8.18...(--prefix=/usr)........................................ .Done
make -j 4 mhash-0.8.18...........................Done
make mhash-0.8.18...(install).....Done
17:52:09 URL:http://layer1.cpanel.net/buildapache...-7.12.0.tar.gz [1520041/ 1520041] -> "curl-7.12.0.tar.gz" [1]
Untarring curl......Done
configure curl-7.12.0...(--prefix=/usr)......................................... ...................................................Done
make -j 4 curl-7.12.0........................................................... ........Done
make curl-7.12.0...(install).........Done
Untarring imap....Using RPM Backend: RPM version 4.2
installed: imap-devel-2001a-18.1.rh9.swsoft
ln: `c-client.a': File exists
Using RPM Backend: RPM version 4.2
installed: gettext-0.11.4-7.2.legacy
17:55:15 URL:http://layer1.cpanel.net/buildapache/1/php-4.4.1.tar.gz [5110458/51 10458] -> "php-4.4.1.tar.gz" [1]
Untarring php....Done
Applying CURL curl_formfree patch
patching file ext/curl/curl.c
Hunk #1 succeeded at 590 (offset 45 lines).
Hunk #2 succeeded at 904 (offset 19 lines).
configure php-4.4.1...(--with-apxs=/usr/local/apache/bin/apxs --prefix=/usr/loca l --with-xml --enable-bcmath --enable-calendar --with-curl --enable-exif --enabl e-ftp --with-gd --with-jpeg-dir=/usr/local --with-png-dir=/usr --with-xpm-dir=/u sr/X11R6 --with-gettext --with-imap --with-imap-ssl --with-kerberos --enable-mbs tring --enable-mbstr-enc-trans --enable-mbregex --with-mcrypt --with-mhash --ena ble-magic-quotes --with-mysql=/usr --with-openssl --enable-discard-path --with-p ear --enable-sockets --enable-track-vars --enable-versioning --with-zlib)....... ................................................................................ ..........Done
configure: error: build test failed. Please check the config.log for details.
make -j 4 php-4.4.1...(clean)....Done
Can't open Makefile: No such file or directory.
make -j 4 php-4.4.1.......Done
make php-4.4.1...(install)....Done
/etc/rc.d/init.d/httpd start: httpd started
configure php-4.4.1...(--prefix=/usr --with-xml --enable-bcmath --enable-calenda r --with-curl --enable-exif --enable-ftp --with-gd --with-jpeg-dir=/usr/local -- with-png-dir=/usr --with-xpm-dir=/usr/X11R6 --with-gettext --with-imap --with-im ap-ssl --with-kerberos --enable-mbstring --enable-mbstr-enc-trans --enable-mbreg ex --with-mcrypt --with-mhash --enable-magic-quotes --with-mysql=/usr --with-ope nssl --enable-discard-path --with-pear --enable-sockets --enable-track-vars --en able-versioning --with-zlib).................................................... .............Done
configure: error: build test failed. Please check the config.log for details.
make -j 4 php-4.4.1...(clean)....Done
Can't open Makefile: No such file or directory.
make -j 4 php-4.4.1.......Done
make php-4.4.1...(install)....Done
initfpsuexec: using apache 1.x support
chattr: Inappropriate ioctl for device while reading flags on _vti_bin/fpexe
chattr: Inappropriate ioctl for device while reading flags on _vti_bin/fpexe
PHP version file is up to date
Executing /scripts/postbuildapache (if exists)...Done
/etc/rc.d/init.d/httpd start: httpd started
Waiting for httpd to restart..............finished.

root 4512 0.6 0.0 5628 3332 ? S 17:58 0:00 /usr/local/apache /bin/httpd -DSSL

httpd started ok"

[elleryjh]

Do you have this line in your httpd.conf:
ScriptAlias /cpanel /usr/local/cpanel/cgi-sys/redirect.cgi

Here are all the redirects that cpanel uses:

ErrorDocument 400 /400.shtml
ErrorDocument 401 /401.shtml
ErrorDocument 403 /403.shtml
ErrorDocument 404 /404.shtml
ErrorDocument 500 /500.shtml
ScriptAlias /cgi-sys/ /usr/local/cpanel/cgi-sys/
Alias /sys_cpanel/ /usr/local/cpanel/sys_cpanel/
Alias /java-sys/ /usr/local/cpanel/java-sys/
Alias /img-sys/ /usr/local/cpanel/img-sys/
Alias /akopia/ /usr/local/cpanel/3rdparty/interchange/share/akopia/
Alias /neo-images/ /usr/local/cpanel/base/neomail/neo-images/
ScriptAliasMatch ^/cpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /cpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /whm /usr/local/cpanel/cgi-sys/whmredirect.cgi
ScriptAlias /securewhm /usr/local/cpanel/cgi-sys/swhmredirect.cgi
ScriptAlias /webmail /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/webmail/(.*) /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/kpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /controlpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /securecontrolpanel /usr/local/cpanel/cgi-sys/sredirect.cgi
Alias /mailman/archives/ /usr/local/cpanel/3rdparty/mailman/archives/public/
ScriptAlias /mailman/ /usr/local/cpanel/3rdparty/mailman/cgi-bin/
Alias /pipermail/ /usr/local/cpanel/3rdparty/mailman/archives/public/
Alias /interchange/ /usr/local/cpanel/3rdparty/interchange/share/interchange/
Alias /interchange-5/ /usr/local/cpanel/3rdparty/interchange/share/interchange-5/

[jacksony]

Yes I checked all the lines are there exactly the same.

The problem is there seems to be a dns error when I access using /cpanel or /whm and not direct port access.

[elleryjh]

Ok, I see what's going on...


You have the option alwaysredirecttossl set to 1 in /var/cpanel/cpanel.config so it always sends http://domain.com/cpanel to https://domain.com:2083 - set it to 0 and it will redirect to http://domain.com:2082 and since your ssl for cpanel isn't working for you, it's not working.

https access to cpanel on your domain is working for me, but appearantly not for you. Try generating a new certificate in WHM, maybe? Not sure why it wouldn't be working for you...

[jacksony]

Hi, Thank you so much for your help! Yep https is working for me now but I am not sure what they have done to fix it. I asked them for the solution and hope we can learn from it!

Btw I will try to change the settings see how it goes. Thank you!

[jacksony]

Thanks its fixed now! But I have another problem.

My https for cpanel/whm is using different ssl cert from the one i installed for https://www.apc.sg. I don't know how does it happen. is it possible to set cpanel/whm to use the ssl cert i installed for https://www.apc.sg as well?

[elleryjh]

Go to:
WHM > SSL/TLS > Change Server Certificates > cPanel/WHM Server
Type the domain that your certificate is for in the "Domain this CRT is for" box
Press tab or click on a blank part of the page
The crt and key should be filled in automatically. If not, check that the domain is exactly the right one, i.e. "www" may or may not be in your certificate.

[jacksony]

thank you very much! I will try it now~